Samis Restaurant — Restaurant in London

Just enjoyed our take away from Sami’s and had to write to let any coeliacs know that, if you’re looking for delicious kosher food with plenty of gluten-free options, then this is definitely the place for you.

Firstly, the lady taking our order over the phone was extremely clued in with what was suitable for coeliacs. This was possibly the first time ever I can remember being told, completely unprompted, that any of the fried foods would not be suitable due to cross-contamination with the oil, where shnitzel and other food products share the oil. What impressed me equally was that she offered for the chef to wipe down the grill for any meat or chicken I may order, as normally the pita uses the same grill, rendering it unsuitable for gluten-free customers. I was really very pleasantly surprised at her level of knowledge (possibly she’s a coeliac, too? ). There are virtually no kosher restaurants in London where I’m guaranteed even one soup on the menu that is gluten-free. Here there were 3, as well as the option of choosing the chicken soup (but without the extras). Usually the restaurants say that the stock they use isn’t suitable so when I find a restaurant with a choice of soups I feel truly spoilt!

Finally, I must make the important point that the lady taking my order was extremely polite and patient over the phone, and I didn’t feel under any pressure to make a quick decision over the phone. Despite not being English, she understood me perfectly, I didn’t have to spend ages spelling out my requirements (something which I often gave to do with other North West London kosher restaurants!) and she was extremely efficient.

Thank you so much, Sami’s. We have just finished eating and our meal...

Outrageously bad, the service was slow, the waitresses were rude, they put the wrong meat in the wrong wraps then instead of making new ones they pulled the meat out and stuck it back on the grill, completely covered in the wrong sauces, this is literally disgusting. They tried doing this without getting caught but I went to the grill and watched them do it, they even tried denying it. No tomatoes, no onions. One of us ordered salad and got given a plate of cucumber. I was so angered that I told them not to bring me a main and they had the cheek to say I could have my money back....for the meal I wasn't given. They knew they were wrong and gave 10% discount, which was basically the included service charge that wasn't deserved. I will never go back and think the place needs a hygiene check with this behaviour from chef and waitress. What I have written doesn't even barely reflect what a disgusting experience this was. I have been at least fifteen times and will never ever go back. And to top it off the food was...

Ordered food via Deliveroo On arrival one of the meals was missing. Called Sami's who said it was not their fault but the fault of Deliveroo. DEliveroo said it was Sami's fault. They are both game playing and wasting my time and I am not going to be eating tonight. Surely the driver who is not the packer is not totally responsible. He can't unpack everything and know what is what in the bag when it is wrapped in foil Those that ate what tiny portions were delivered said the food was chewy, the rice awful and the salad stale so maybe I didn't miss much. The manageress was incredibly rude when she could be understood and said they can pick and choose their customers and the owner was just a a rude mouse who allowed her to treat customers like this. The trouble when food is farmed out to be delivered by another company is that it is easy to blame each other and no one is prepared to take responsibility. AVOID as there are far better kosher places to...