KFC Thornton Heath - London Road — Restaurant in London

If I could leave half a star I would, Order from just eat around 8:50pm I had a email to confirmed my order. Waited to 950pm tried to contact them but the number didn't work. Contacted just eat customer service they said that my order on must be running late. Waited another 30mins. Nothing had arrived contacted just eat again to be told that my order was derliverd. Waited till 10.40 pm still nothing. Contact just eat and was told they didn't accepted me order because they had to drivers even though I had an email to confirm and they had taken my money from my account. I went there myself after all of that madness

I got a chicken burger chip and drink to find a hair in my burger. I told the lady and she had nothing to say I ask for a refund and gave the back the burger and but she refused because I had one bite from the burger she offers to make me a new one but I couldn't stomach the fact that I had a hair in it.

I just walk out pissed off. Am not the kind of person to argue.

So bloody...

The worst KFC of my life everyone was shouting there it was so dirty and smelly i felt like i am on garbage. Specially the person in charge Shamini is so rude she gave me totally wrong order than when i showed her my reciept she shouted on me like you have to ask for it etc. They should know any ethics and she need a training aswell honestly that was so embrassing i was there with family and she shouted on me. If there were negative marking on stars i will definately give -100 to that kfc always dirty toilets were YUKHHH and it feeels like a local shop everyone is shouting at eachother. And especailly Shamini is the worst person of there i'll suggest to change her and pur her on cooking because she has 0 knowledge of costumer service and you guys need educated people at your Front so they can treat people in a well manner.

I WILL NEVER SUGGEST ANYWHERE TO GO THERE YOU CAN GO CROYDAN STREATHAM ETC BUT NEVER GO THERE IT WAS MOST DISAPOINTING EXPERIANCE OF MY LIFE.

WORST KFC...

This is a fairly new branch. However, it looks unloved, cold and unwelcoming. The seated area was closed on a mid evening Sunday so we had to use the seating new the front door so it was a tad drafty. Clear they had not planned for customer service as there was one member of staff who tried to run everything by herself with little or no support. I found the touch screen panel easy to use but there was many customers who did not and asked for help but didn't get it as the one member of staff could not run the counter and help on the ordering. I ordered a spicy rice box and got a box half full of lettuce and altogether quite bland as it had no additional sauces apart from ketchup. A complete rethink is needed for this branch as the execution of the delivery to the customer is not what I would expect from a worldwide brand. It's on par with a cheap chicken shop.

I've been back since and the customer service has significantly improved, well done for getting...