La Gioconda Italian Restaurant & Pizzeria — Restaurant in London

I have one single complaint. First of all, before I say anything, this is a GOOD RESTAURANT. My wife and I ordered deliveries a couple of times and everything was always good. I'm from Caserta and even I thought the pizza was decent, obviously it's different from the one I grew up with, but still pretty good, I would have it again. So, overall, good restaurant, if you choose it you won't be disappointed.

With all of that said, here's my complaint. I can forgive the fact that like all 'italian' restaurants in London this one wants to be a pizzeria too. I can forgive the ever-present, never-seen-in-Italy garlic bread (how can people eat that stuff?). I can forgive that a Margherita is 10.99 pounds, when in Naples is 4.00/5.00 euro, because pizza was invented specifically to be affordable food for the masses. I can forgive the presence of the Pepperoni, a type of pizza I had never seen before watching american shows. I can forgive that the 4 cheeses pizza has tomato on top. I can forgive the super american spaghetti with meatballs, at the end of the day they're yummy. I can forgive this London obsession with putting chicken on pasta. I can forgive everything, I understand this is a different market. Except one thing. Why, oh why, in the name of Odin, Zeus and St. George, why do you have to cut pizza in slices? I'd be ok with it if it was four slices, but they cut it in a gazillion little pieces. Would you present a cake at a wedding already cut into pieces? I'm from Campania, that's where pizza was invented and that's where it reaches the highest peak, particularly in Naples and my hometown of Caserta. No one presents you with a pizza already in slices, unless you request it, and even then it's four slices, not twenty! I'm fine with chicken, pineapple, jam, kebab, peanut butter, garlic mayo or whatever other absurdity Londoners want to put on their pizza. Put everything on my pizza, I don't care, I like experimenting! But please, don't cut it, leave my pizza whole! Sorry for being so dramatic, I had a lot of fun writing this review XD Good restaurant, good food, reasonable prices. Don't...

I have visited this pizzeria with my family 3 times previously and love the pizza. Today my wife placed an order for 5 pizzas to take away, I went into the restaurant to collect our order the woman inside was awfully rude and had absolutely no idea about customer service. She said she needs to see my wife’s phone to confirm the order, so I went outside got my wife’s phone came back in, she took the phone off my hand and was walking away with the phone so I said excuse me can you give me my phone back please. To which she replied I am not going to take your phone. I am sure nobody will give their phone unlocked to a stranger and have them walk off with their device. Then she is telling me not to be emotional. Clearly she was the emotional one. Such a shame really because I have always recommended the pizza to my family and friends however after today’s experience and terrible customer service I advise...

Used to be a regular of Giaconda and ordered your £6 pizza throughout the pandemic and have been inside your restaurant but the quality has gone massively done. We ordered two pizzas tonight and the dough tasted undercooked, didn't have enough tomato sauce and the pizza was just very salty. Not sure if you've changed ingredients because you're trying to be cheap now but I'd rather pay more for a higher quality pizza. Hate to say it but Tomo's does better pizza now.

Pasta at giaconda has always been good but this review is based on the takeaway pizza and whilst you probably will respond with long queues for £6 pizza or 'thanks for enjoying our pizza', you as a business owner should be able to take feedback on board. It is with a heavy heart to write this review as I was a very...