McDonald's — Restaurant in London

Subject: Delay in Order Preparation at McDonald’s – Request for Immediate Action

Dear McDonald’s Management,

I hope this message finds you well.

I am writing to raise a concern regarding the significant delays experienced at your branch. As a delivery driver, I have consistently observed that order preparation takes over 50 minutes—not just in my case, but for many other riders as well.

This issue not only affects delivery personnel, but also impacts your valued customers who expect their food to arrive promptly after placing and paying for their orders. The consistent delay reflects poorly on service standards and could potentially harm customer satisfaction and brand reputation.

I kindly urge the relevant authorities to look into this matter and take appropriate action to improve the efficiency and coordination of the staff involved in order preparation.

Thank you for your attention to...

Pathetic experience. First the food was cold. The 20 chicken nuggets came with no dips although it Is supposed to come with 4 and all was selected in the online order. The big chips had same or less than medium. The McCrispy bread was hard and tasted to be a day's old. Not fresh. ...and to top it off, the delivery took double the time they showed.

It is worthless to order from the McDonald app in Croydon as the delivery defaults to this kitchen.

Further update. McD gave 2 vouchers for goodwill gesture because of bad experience. 3 days later when I am trying to use today for first time , to our surprise it shows the vouchers are used. Very strange. It is a scam process. First silence customers by offering vouchers and then the vouchers are unusable.

No more online booking for...

If I could give 0 stars I would. What a joke of a franchise. It’s not even a real McDonald’s store, it’s been run out of an industrial unit in some shady part of Croydon. They sent the complete wrong order, so I had to re order, then when it did turn up, all the fries were cold and half filled boxes, they take no accountability for they’re wrong doings and now, because of they’ve messed up I have to wait 7 to 10 days for a refund from Just eat, how is that fair?? Times are hard for people, so just give people what they have paid for, it’s not hard. Also, Just Eat are a joke, they’re so quick to take your money but when there is an issue that’s not my fault, I have to wait a week to get my money back whilst it’s reviewed!! Absolute joke of shop and a food app. They both...