Mezze On The Green — Restaurant in London

The food is absolutely lovely here, it's just a shame the owner of the restaurant is so rude.

After booking a table for 5 people a week in advance, upon arrival he tried putting us on a table for 4 people and stuck a chair at the end of the table to squeeze the fifth person on. Clearly it would have been far to small and uncomfortable and after refusing a cramped table he pulled another table over.

Had a lovely girl serve us, she was very happy, friendly energetic and was doing a great job and for some reason the owner kept coming over and taking over from her, it felt rather embarrassing for the poor girl just trying to do her job.

Our mains tried to be served to us whilst we were still eating our starters.. to which the waitress apologised and all was fine.. only for the owner to come over to us and tell us mains we're being served because we only had our table until 8:30pm.. wouldn't have been an issue however it was only 7:20pm at the time and we still had over an hour left!

Mains finally got served and all was fine, only for the owner to come over AGAIN to "kindly" offer us an extra 10/15mins at the table after our alotted time AND the proceeded to tell us that from 9pm they had a table of 16 people coming in and they were going to get very busy.. again the time was only 7:50pm.

Overall, the food and waitress were lovely however the owner ruined the experience with his constant arrogance towards us. In the end we finished our meals and asked for the bill straight away and ended up leaving at 8:25pm. Obviously once the owner saw the bill in my hand he was more than happy to come over and make "friendly" chat because not only was he getting his money, he was getting his...

Good food but bad customer service which i didn’t expected. My sister lives in Woodford green and with her I visited this place few times in 2013 and those visits were great. Great food and customer service but few weeks back I was coming from Wales to London and I told my friend’s that i know this Turkish restaurant which offers great food and we decided to eat here upon our arrival. The guy who took our order was very nice at first, I told him that bring the drinks first and we will have the side orders with the main course. In that very moment my friend said let’s have the side orders with the drink’s and we will have the main course later. When we requested him to bring the sides with the drinks he said to us in a rude behavior that what you really want ? First you said sides with main course now you are saying sides with drinks first.

To be honest we were very hungry as it took us 6 hours to reach London due long queues of traffic on motorway. I ignored his behavior but we discussed among how he behaved. Now i have recently started writing reviews and google showed me the places I have visited and it all came back to me.

I have felt that customer services have really gone down in the United Kingdom. I am not sure why ? Maybe because of high living costs and low wages. People are more worried then before.

The food was good but you go to a nice restaurant and you want to be treated nicely right ? As you paying for the food everything. I have worked in the pizza business and now i am online retailer. Customers should always be treated nicely. Full stop.

My suggestion for the owner is that please work on your...

I don't usually leave bad reviews but this was an a truly shocking experience. I booked a table online a week before I visited the restaurant and received a confirmation email. I went to the restaurant with a few members of my family and let front of house staff know I had a reservation. They looked at me in disgust and told me to wait 10 minutes and didn't sit us down anywhere.

We were taken to a table and seated - The manager on shift came to our table and let me know I was in the wrong restaurant and I didn't have a reservation. I corrected him I showed him the email and he then said it must have been booked this morning I corrected him again and showed him an email that was confirmed the week before - it was bizarre.

We felt unwelcome and the service was terrible in general - the manager did not apologise or even offer a free coffee or something to make up for the mix up coming from HIM.

Also I think it's the first time I've been to a Turkish restaurant and not been offered free bread and the waiter forgot that I had ordered drinks so I had to remind them - usually I would not mind these things so much but the fact that me and my family felt so unwelcome was a horrible experience. My mum was very upset about the situation.

The food was mediocre - dessert was awful and I would not recommend the mint tea. I counted a total of four mint leaves in a cup of hot water.

If I could give this place zero...