Nando's Kings Cross — Restaurant in London

This is a particularly bad branch of an otherwise good company. Our experience, now we’ve read reviews, has happened to others time and time again, they respond to say they’ll pass it to the manager, and they fix nothing. We met the manager; she (Sam) doesn’t care. We went here in April to a good experience and this was very different. We had awful experiences with the food, the service, the bar and the toilets and so have nothing good to say, and must give 1 star across the board. Waiting for a table was a farce; we were 2nd in line, waited almost 20 minutes, and saw the restaurant nearly empty before we sat down, whilst watching the same tables being cleaned twice by different people (!?). The host (Kelan) stressed ‘any issues with anything, come to me’. We were given a table at the back so dark that we couldn’t read the menus, and music was too loud. We ordered food from the till. My mum in law wanted a glass of wine, they’d run out of glasses, the bar lady said she’d bring it over shortly. It didn’t come, we chased it with the host and he eventually brought it, but around 50ml too short. I took it back, the lady said ‘oh did he take it, he wasn’t meant to as I needed to get another bottle out’. It later arrived half way through their food. I went to the toilet, no loo roll in any cubicles. The in laws had nearly finished their food and ours still hadn’t arrived 25 mins in (we’d ordered separately). Their chips were stone cold but chicken warm; they said they couldn’t be bothered to complain. I witnessed lots of part meals standing under ‘heat lamps’ for up to 10 minutes whilst I stood waiting for the manager, often chicken (is this within h & s?) awaiting their sides.We’d arrived at 7pm in the queue, ordered at 7.32 (on receipt) now it was 7.55. I went to the host again (given what he’d said at the start) and said I was sorry but we’d had a terrible experience so far and could I detail the issues we’d had, and we still didn’t have our food either. The kitchen joined in the chat and didn’t know what we’d ordered; I had to get the receipt to tell them. The host was shirty with me and later told me ‘he hadn’t liked my tone when I first came to him’ (!?). He said ‘I’m only an employee I’m not the manager’. I asked to therefore see the manager (Sam) and she eventually came out looking non-plussed when I explained the issues to her. She said nothing in response, just walked off and never checked on us again.10 minutes later 2 out of 4 dishes came, with wrong sides. Eventually at 8.25, nearly an hour after ordering, the last 2 dishes came. My daughter’s burger had ketchup when we’d asked for none and she looked sad but we told her we couldn’t afford to question anything else, and she ate very little of it. I spoke again to Kelan when he brought the last 2 dishes, and reminded him that he’d told us to approach him if we had any issues. He said ‘I tried my best when you brought things up’. I said I was sorry to disagree but given it had been 30 mins since I raised with him that our food still hadn’t come, that wasn’t true. I asked what was going to happen about the fact we’d just spent a lot of money on a terrible experience and again he said ‘I have no power I’m just an employee’. I asked for his name and he stroppily slammed his badge on the table (I took a photo). An unsuspecting staff member asked my father in law as we left whether he’d enjoyed his meal, to which he said ‘scrawny chicken, cold chips, I’m never going to Nando’s again’ (this was his 1st time). We arrived at 7pm and didn’t manage to leave until 8.50pm. Something needs to be done about this branch and its...

There’s a song ‘What a Difference a Day Makes’ i love the Eartha Kitt version. But did not love my second Visit. I was told to queue even Though there were clearly tables Available. Upon entry I was Accosted by the same ‘Manager’ and told to be taken downstairs. Now I must preface this with I DESPISE SEPARATE BASEMENT DINING. I don’t come to a restaurant NOT TO BE SEEN. Plus it was the DESIGNATED BABY AND KID ROOM that SMELLED OF URINE and BABY POO. With mothers breastfeeding And stinky messy kids running AMOK. Throwing ice cream yelling Crying etc. I IMMEDIATELY DECLINED THE SEATING OFFER. And said I’ll Wait for something else. After 2 minutes Another gentleman escorted me To the rear dining room where I PICKED MY PREFERENCE. Which Was a 2 TOP. Then the scan code Didn’t work and I had to order at the counter which meant my Food wouldn’t come fast or hot. I was correct. When the Meal Arrived I went on a SAFARI for SILVERWARE as there was NONE Available. THAT SAME MANAGER With the AGGRESSIVE voice was asked by another customer For forks and I chimed in after Being told by staff to wait 3 Minutes. When the manager walks Out he delivers the fork not to Me but walks directly past me To give the Caucasian man HIS FORK, I had to raise my voice to Get him to hand me a FORK whilst He tried handing me a KNIFE. There’s MANAGERS who can RUIN A VIBE and you can tell EMPLOYEES won’t work for HIM. But when he is not around People are happy and WORKING TOGETHER rather than just Working. Read Below.

Julliett Jullett where for art Thou Julliett?…….She’s Smiling and Giving Excellent Service! From the Second I walked in I was treated immaculately By a Staff full of Brown Individuals. Honestly this Nandos reminds me of WHY I Love this establishment and Franchise. What is too Spicy for many tastes is Right up my Alley. Flame Broiled juicy hot Sticky Spicy chicken Arrives in minutes because I ordered via their website at the table. A tip for those Tempted to join the queue. (that’s ‘line’ for those not Familiar) The sides are always fresh. Peri Spicy fries Piping hot and Corn on The Cob roasted to perfection. I couldn’t ask for much more. And didn’t. The experience Was truly A Mid Summer Nights Dream.

p.s.. Come early or join the queue. There would have been more Food pics but I never...

The lady who sat us at the table was really nice, we had been many times before so used to the QR codes and allergen speech. But she sat us down on a table which had been poorly wiped, the cleaning spray was still drying and crumbs was still on the table from the people previous. I work in hospitality myself I understand the demand of turn overs with seating customers but this nandos was not busy at the time we arrived, downstairs was closed, a lot of tables empty and staff standing around. We sat and ordered, we waited just over an hour for two meals and a starter to come and was warned the plates were hot but our food was cold. So I’m assuming our food had been sitting under a lamp for a while. The mac and cheese was amazing the first time I tried it in soho, but here it was cold and rubbery. The bread on my sun set burger was stale. And we ordered a dare to share and never retrieved it. We asked the woman who sat our food down but she said we never ordered it, I showed her my email confirmation and she said she’ll get her manager. 15/20 minutes later still no show. And once again to my eyes it wasn’t that busy. She did pass our table numerous times and avoided eye contact. We ordered a new cocktail and it came with no garnish, and it wasn’t frozen if anything it was a melted smoothie as if it had been scraped out the bottom of a blender. It was slammed on our table and the staff member scurried away, no checking of ID’s which is worrying due to licensing. Considering I had just turned 19 this was quite funny. Regarding the missing items we neatened up our table and left, didn’t want to cause a fuss and waste time for our evening but I don’t think I’ll be revisiting this one again. The one in Kentish Town is much better. I went to the toilet and a lock was broken on one of the doors and the toilet roll dispenser was dodgy. On the way to the toilets as-well I saw a member of staff perhaps on their break eating their food and laying down on the sofa as if it was a hotel with his feet up where people sit and eat their food. Was put of by this. Not sure what happens after hours but during the shift I don’t think this is of nandos standard which feels like a fast food chicken shop to me now then a...