Nando's Stanmore — Restaurant in London

Praise for Exceptional Service by Waiter Chloe

I am writing to express my sincere appreciation for the outstanding service I received from your waiter, Chloe, during my recent visit to your establishment. Chloe's exceptional service went above and beyond my expectations, and I believe her dedication deserves recognition.

First and foremost, Chloe's attentiveness to my needs was truly commendable. From the moment I sat down, she made sure that my dining experience was seamless and enjoyable. Her efficiency in taking my order and delivering it promptly reflected a high level of professionalism. Despite a busy evening, Chloe managed to make me feel like a valued customer with her focused and dedicated service.

What truly set Chloe apart, however, was her warm and entertaining attitude. Throughout the evening, she consistently wore a genuine smile and engaged with customers in a friendly and personable manner. This not only created a pleasant atmosphere but also demonstrated her commitment to providing more than just a meal – she aimed to make it a memorable experience. Her positive energy was contagious and added a delightful touch to the overall ambiance of the restaurant.

Additionally, I had an accidental mishap during my meal, where I tripped over an unforeseen obstacle. Chloe's quick response and genuine concern for my well-being were truly appreciated. She not only helped me regain my composure but also ensured that I was comfortable and had everything I needed to continue enjoying my meal. Her poise and ability to handle unexpected situations with grace further underscored her professionalism and commitment to customer satisfaction.

In conclusion, Chloe's exemplary service transformed a routine dining experience into a memorable evening. Her dedication, warm personality, and quick thinking in a challenging situation have left a lasting positive impression on me. I believe her outstanding performance reflects positively on your establishment, and I wanted to take a moment to express my gratitude for having such a remarkable individual as part of your team.

Please convey my heartfelt thanks to Chloe for her exceptional service. I look forward to returning to your establishment and experiencing the same level of excellence in the...

A Spicy Blend of Emergency and Exceptional Service – Thanks to Chloe at Nando's!

I recently had the pleasure of dining at Nando's, and I must say, my evening took an unexpected turn – both in the washroom and at the table, thanks to the incredible Chloe!

Let's start with the culinary adventure. Chloe, our fabulous server, sprinkled our table with her charm hotter than Nando's Extra Hot sauce. From the get-go, her witty banter and infectious enthusiasm set the tone for what turned out to be a memorable dining experience. She wasn't just taking orders; she was conducting a symphony of flavors and fun.

Now, here's where the story takes an unexpected detour. Midway through my peri-peri feast, an emergency (of the bathroom variety) struck like a cheeky surprise. Panic ensued, and I made a beeline for the washroom faster than you can say "lemon and herb." Little did I know, Chloe was about to become my guardian angel in spicy situations.

I won't go into the gory details, but let's just say Chloe handled the situation with the grace of a salsa-dancing chicken. She not only maintained her composure but also managed to keep the table entertained with a playful quip about the unpredictability of life – and washrooms.

Returning to my table, slightly embarrassed but thoroughly impressed, Chloe seamlessly picked up where we left off. Her ability to navigate the unexpected and transform a potentially awkward moment into a lighthearted anecdote speaks volumes about her professionalism and quick wit.

Chloe's service wasn't just about delivering delicious chicken; it was a performance – a comedic ballet of flavors and friendliness that turned an emergency into an evening I won't soon forget. So, here's to Chloe, the unsung hero of Nando's, who spiced up my night in more ways than one.

In the world of dining, where emergencies are rare and laughter is a precious commodity, Chloe stands out as a beacon of both. Bravo, Nando's, for having such a gem on your team. And Chloe, if you ever decide to pursue a career in comedy, just know you've got at least one loyal fan!

Yours in...

Very disappointed with the service yesterday, worst of all it was the manager Laura that let herself and her team down. From the outset, her demeanour was one of someone who didn't want to be there. She incorrectly input Corn on the Cob instead of Chips for my 3 year old's Nandinos order. When it arrived, I advised that it was impossible that I could have asked for Corn as he is allergic to it...her response was that as I had Corn on the brain I must have said it by accident. I was shocked at her response, rather than simply apologising she accused me of making an impossible mistake. My son is also allergic to peas and beans, amongst other things, but it was only Corn on my mind! When I pointed out that I could not make this error as I have dealt with his allergies since birth her sarcastic response was "Okay, I believe you", before walking away. I reported this to her colleagues Nimco and George who both apologised unreservedly for the error and for Laura's disgraceful and unprofessional behaviour. We visit Nandos 2-3 times a month as my son has (touch wood) never had a reaction there. Laura even had the audacity to tell me that I need to highlight my son's allergies whenever I visit...I think I know my own child's allergies and how to handle them thanks. Funnily enough, when the second order came out it was exactly the same! Once again Nimco had to intervene as clearly Laura could not get this simple message across to the chefs. By the time my son's order arrived (at the third time of asking) the rest of us had nearly finished, ruining his grandad's birthday. Absolutely shocked and massively disappointed that Nandos appointed someone so rude and incompetent as manager of a branch that used to...