Ohisama Sushi — Restaurant in London

It is a shame that a place with such good food has forgotten its customer service and focuses mainly in its deliveroo/uber eats business.

Ohisama is a small local Japanese restaurant with an ex-Nobu chef. To their credit, the food is always great and full of flavour. Their pricing is similar to that of Nobu, and the good is on par, but it is a bit much when you don't get the dining experience. Furthermore, the customer experience was terrible and it explains why there is always a table available.

On arrival, we were shown to our table downstairs. After waiting for 5 minutes for a waiter to see to us, we sow one come down and asked him if he could take our order and he said he would come back in 5 minutes. It is odd as there were 8 or 9 staff upstairs.

We ordered Yellowtail Jalapeño, Rock Shrimp Tempura, Tuna Crunchy Rice, Salmon Avocado, Spicy Tuna, Prawn Tempura and Chicken Teriyaki Inside Out Rolls.

Starters all came one by one extremely slowly despite asking them to bring everything as soon as it was ready. The kicker came when our rolls were served to the table next to us. We realised it would be to coincidental for them to have the same rolls. After a few minutes the staff member came running down to take the rolls away as they made a mistake. We had to make it clear to him we wanted fresh rolls. What was weird is that rather than let the table next door keep the rolls free of charge he wanted to charge them if they kept them and if not he was taking them back to 'give to charity' he ended taking the rolls back. We went upstairs to ensure the rolls weren't reused and put on our plate, only to see they were scraping the rolls into the bin. Deplorable behaviour. The staff were extremely rude when we told them they shouldnt be throwing away the food if they told the customers they would give it to charity. We asked for the manager and out of all the staff present none of them was a manager. They said they could take our number and he would call us on Monday.

After waiting a further 20 minutes our fresh rolls came. And we asked for the bill immediately as we were running late.

Given the hassle and the rudeness, we thought they would have done something to right their wrong, but they did not. The waiter asked us what we wanted rather than offering a gesture which made us feel 'cheap'. They comped 2 rolls off the bill. Finally we settled the bill and left.

I would recommend this place for good Japanese and a quick bite, but after the appalling customer service, I doubt I will recommend them again and I most definitely will not be...

Honestly, an extremely weird experience. The food is excellent. The service is non existent. You walk in, seat yourself, sit down 10 mins until you flag a waiter to give you a menu. The food comes so so SO slowly, and meanwhile if you’re sat downstairs, you are listening to elevator music on repeat that makes time feel like it’s moving backwards. All the while, the restaurant was literally at 10% occupancy. There is a screen playing random Netflix show adverts. The whole restaurant is just plain mismanaged when the food is actually (EVENTUALLY) really good. Such a shame but honestly just unpleasant to sit there and wastes so much time. I’d recommend as a takeaway only. You don’t get to eat together if you sit there as the food comes sporadically with a dish every 25 mins on average. Madness.

To add - asked to speak to the manager as they took nothing off the bill despite our complaints. He could not care less. Gave zero response - strange experience...

Having been to pretty much all the Japanese restaurants in London, I can confidently say that Ohisama is a true hidden gem. Tucked away quietly, it consistently delivers an experience that rivals (and often surpasses) some of the city’s most talked-about spots.

I’ve visited this place more than 10 times now, and somehow, it keeps getting better. The quality, the attention to detail, the warmth of the service—it’s all incredibly consistent, and yet there’s always a little surprise or refinement that makes each visit feel special.

If you go, the Omakase B is an absolute must. It’s beautifully curated, impeccably fresh, and showcases the chef’s talent and creativity at its best. Every dish feels like a love letter to Japanese cuisine.

Ohisama is the kind of place you almost don’t want to tell too many people about, just to keep it all to yourself—but it absolutely deserves the...