The Z Hotel Gloucester Place — Hotel in London

We arrived in London full of energy and ready to drop our luggage off at the reception of the hotel due to check-in being a few hours away. The hotel was easy to locate and had a nice aesthetic in a busy area of Marylebone. Once arriving at reception we were greeted in a really nice and friendly manner; our luggage was labelled and taken away for us while we were welcomed and told we could arrive back around check-in time and our room (Junior Suite) will be ready. The hotel also has a café that you can go to by going through the reception building where you can sit down and get food and drinks, there was a good amount of space in the café and it was very nice.

After adventuring around the area and making time fly by, it was time to go back to the hotel and get to our room - we arrived slightly earlier than the check-in time of 3PM however to our surprise we were told that our room was ready for us and our luggage was already there, a really nice touch which was much appreciated. The receptionist told us that our room was located a 30 second walk down the road in another part of the building and gave us the direction, and this building was easy to locate.

As we scanned into our room, we were so happy to see that the room was exactly like the pictures! We received a lovely room three floors up which was very clean and so modern; it's fair to say that the room exceeded the high expectations we already had having looked at the hotel online. Our luggage was perfectly left for us, we had a long look around the space which was spacious and inviting. The bed was more than big enough and was very comfy, the covers were clean and nicely made for when we arrived, the bedside tables were organised in a really nice manner and provided water and you could also make tea or coffee. We sat on the comfy bed and turned the TV on - the TV was big and provided us with instructions on how to connect to FreeView, but had all of the Sky channels. Sleeping at night was very easy, there was also AC in our room which allowed us to change the temperature which was heavenly during the heat wave on the week of the stay, at no point were we ever too hot in the room and it just added to the feel good stay and made us ever more so consistently comfortable.

The bathroom was next to the bed and was slightly see-through, this was not an issue for us as we are a couple however it may be worth looking into for a friend/family/business stay if that could potentially bother you, the bathroom was so nice and modern with a spacy shower, with great water pressure, there really was no dirt anywhere in this room which was really great especially under current circumstances, there was also a wardrobe for you to put your clothes which was fairly spacious and provided more than enough space for our 3 night stay - next to this wardrobes were two chairs for you to lounge and relax in, with a table for you to just chill out and relax, watching TV or even eat there.

Overall - we couldn't be any happier with our stay at the Z hotel and are definitely looking forward to...

Our experience was extremely disappointing and completely unjustified for the price we paid.|We were assigned a basement room with a window facing scaffolding and no actual view. While this was stated in the booking, the value for money was awful: the room was tiny, had no fridge, the TV didn’t work, the bathroom was fully transparent with no privacy, and the shower gel dispenser didn’t last even two showers.||The worst part was the treatment we received. One day we returned to the hotel and found that our key card had been blocked without any prior notice. At reception, we were handed a £100 penalty notice for allegedly smoking in the room — along with a printed photo of the inside of our trash bin, taken without our knowledge or consent, while the “Do Not Disturb” sign was clearly hanging on our door.||A few minutes later, a manager came down to our room with the same photo and notice. When we asked for an explanation, she told us they had entered the room to “supervise” because the Do Not Disturb sign had been up for two days, and they had “had bad experiences with other guests”.||In other words, they entered without permission, took photos of our personal belongings, blocked access to our room and treated us as guilty based on assumptions and past incidents involving other people.||My partner expressed our outrage and asked how it was even possible to enter our room, take pictures of our belongings and penalise us without warning or proof. He also explained that the Terea cartridges found in the bin had not been used inside the hotel, but had been carried in his coat pocket after use in the street to avoid littering, and thrown away once back in the room.|At that point, the manager had nothing else to say, and her only response was: “please don’t do it again.”||To make things worse, the day before checkout we left the room ready to be cleaned — and nobody came to clean it.||This experience was not only humiliating, it was also a clear violation of our rights as guests and consumers, and could even be considered illegal under UK law:| • Consumer Rights Act 2015 – Section 49: services must be provided with reasonable care and skill.| • Data Protection Act 2018 – Sections 2 & 170: prohibits the collection and use of personal data (like photos of private belongings) without consent.| • Consumer Protection from Unfair Trading Regulations 2008 – Regulation 7: bans aggressive or intimidating practices towards consumers.||We would not recommend this hotel to anyone who values their privacy, peace of mind, or professional...

Our experience was extremely disappointing and completely unjustified for the price we paid. We were assigned a basement room with a window facing scaffolding and no actual view. While this was stated in the booking, the value for money was awful: the room was tiny, had no fridge, the TV didn’t work, the bathroom was fully transparent with no privacy, and the shower gel dispenser didn’t last even two showers.

The worst part was the treatment we received. One day we returned to the hotel and found that our key card had been blocked without any prior notice. At reception, we were handed a £100 penalty notice for allegedly smoking in the room — along with a printed photo of the inside of our trash bin, taken without our knowledge or consent, while the “Do Not Disturb” sign was clearly hanging on our door.

A few minutes later, a manager came down to our room with the same photo and notice. When we asked for an explanation, she told us they had entered the room to “supervise” because the Do Not Disturb sign had been up for two days, and they had “had bad experiences with other guests”.

In other words, they entered without permission, took photos of our personal belongings, blocked access to our room and treated us as guilty based on assumptions and past incidents involving other people.

My partner expressed our outrage and asked how it was even possible to enter our room, take pictures of our belongings and penalise us without warning or proof. He also explained that the Terea cartridges found in the bin had not been used inside the hotel, but had been carried in his coat pocket after use in the street to avoid littering, and thrown away once back in the room. At that point, the manager had nothing else to say, and her only response was: “please don’t do it again.”

To make things worse, the day before checkout we left the room ready to be cleaned — and nobody came to clean it.

This experience was not only humiliating, it was also a clear violation of our rights as guests and consumers, and could even be considered illegal under UK law: • Consumer Rights Act 2015 – Section 49: services must be provided with reasonable care and skill. • Data Protection Act 2018 – Sections 2 & 170: prohibits the collection and use of personal data (like photos of private belongings) without consent. • Consumer Protection from Unfair Trading Regulations 2008 – Regulation 7: bans aggressive or intimidating practices towards consumers.

We would not recommend this hotel to anyone who values their privacy, peace of mind, or professional...