Original Taste — Restaurant in London

Monday 28th April On the mentioned date, I visited my local chicken & chip shop (Original taste)to purchase some food. I ordered 2 lamb doners which totalled to £14. When I went to pay at the till, I requested to split the payment across 3 different cards, as I intended to use my loyal points.the gentleman at the till seemed not to understand my request and responded in a dismissive manner by speaking loudly in his native Bengali language.

I found his behaviour to be extremely rude and unprofessional. Despite my explanation, he appeared unwilling to accommodate my payment request and flatly refused, stating that it was not possible to pay in such a manner. The individual in question is described as a slim, small-built man in his late 40s to early 50s, with dark coloured short hair that conceals any grey strands. I have observed on multiple occasions that his demeanour is unwelcoming, and his command of speaking in English leaves much to be desired.

Such poor customer service and lack of hospitality are unacceptable, and as a result, I am compelled to express my dissatisfaction.

While I must stress that I refrained from taking a direct photograph of the individual in question out of respect for his privacy, I feel compelled to emphasise the urgent need for you to address the situation promptly. The individual's conduct was not only unprofessional but also had the potential to damage the reputation of your business...

Used to always eat here back in 2016-18. Only stopped because quality went down.

I went on Sunday 21st April, around 11pm. I made the order via phone call. I paid in store and went to eat my food at home.

I had 1 lamb biryani, 1 chicken biryani and 2 doner roll meals. Whilst I was eating my chicken biryani I I felt this weird mental clank in my mouth. I was gobsmacked to find a frickin SCREW in my mouth?!!

Regrettably, I did not return to the establishment to address this issue in person, as I was apprehensive about the potential response also the shop had closed and I was tired after gym.

Response to owner:

The screw went into my mouth, you may have tested the scenario however it could have fell in at any time, I understand mistakes happen but this is too much of a mistake to risk someones life. You guys are rushing too much when preparing food.

Also we did call you on Monday 22nd, to report it. We asked to speak to your manager but the guy said the manager is not in and asked us to leave a phone number which we done so. Since then we haven't received a phone call back,...

Very horrible 😞 place and service very bad 👎 I can't recommend to no else even for animals 😢 when you ask for think to hand wash , they block specially and when you know how to unblock 😢 😞 and try to use they start screaming 😱 😢 😞 and shouting to you why you using with out their permission when it's for clients... when you giving feedback about how food horrible or not bad , they ask you just pay and go away ! 🙄 and of course they need to be checked ✔️ ✅️ by Health and safety or who are checking 🤔 for restaurants and type of this horrible places cleaning etc ! I've order Fish and chips 🍟, so there is fish very old and not cleaned from bones 😑 , it's cut my tongue in my mouth and gums ! They said it's normal ! I've try fish 🐟 in many places , and never see this much horrible service and being on horrible talk with customer in 🇬🇧 UK ! If someone checking ✔️ ✅️ in UK 🇬🇧 so please 🙏 😫 😩 😭 come as a customer and have a look how is service , how is food , how they're 🤔 when you...