Pepe's — Restaurant in London

⭐☆☆☆☆

I won’t be eating at this Pepe’s Peri Peri again their food is not fresh, and it’s honestly disappointing. I ordered the chicken and rice, and while most of it was okay, 2–3 pieces of chicken were stale, and the rice tasted like it had been sitting there since the night before. That’s not acceptable, especially from a restaurant that claims to serve quality food.

Yes, I’ll admit it was partly my fault for not watching how they prepared it, but the responsibility is on them to serve fresh food, not to sneak old food onto customers' plates hoping no one will notice. I notice — because I know fresh food, and more importantly, I get sick from eating anything that isn’t.

I’ve learned my lesson: I’ll stick to grilled chicken or a burger, and I’ll make sure to watch it being made if I ever go again which honestly, I doubt I will. This experience has made me lose trust in this location, and that’s frustrating because I’m actually a big fan of Pepe’s overall.

And before the generic response comes “Sorry to hear your recent experience wasn’t up to our usual standards, please speak to a staff member...” Let me say this: that’s not enough anymore. There are already several reviews complaining about the same thing, and nothing is changing. It’s time this issue gets escalated to head office, because this location is giving the Pepe’s brand a bad name, and something...

Scammers?? I’ve seen a lot of people with missing items in their reviews… perhaps it’s on purpose?

So our situation was that someone called Tanya at this branch promised to replace a chicken & rice (we ordered 2) which was topped up with extra chicken and 2 sauces that were missing in our order.

Unfortunately she first said it was okay to come to the store and just before we were leaving she said that actually they couldn’t help us as her staff said they definitely made two rice boxes.

Upon consulting with Uber they didn’t give a refund as my sister’s account is brand new and it’s hard to speak to a real person.

Tanya first accepted the blame and then changed her mind on it, which is not only unprofessional but also shows how extremely incompetent the staff at this particular branch is.

We as a family are a huge fan of the Pepe’s franchise. We highly recommend you order from Leytonstone or Walthamstow as this Chigwell branch has the lowest reviews, the franchise and owner of the branch should investigate staff skill-level, I can only imagine how much profit is going to be lost from frauding money from customers!

As a local guide for businesses in Woodford, I urge everyone in the area to take your business to a more hygienic place like T’z Peri Peri next...

Food subpar and kitchen was so dirty. I recently ate here and unfortunately, my experience left much to be desired. The chicken I ordered on my first visit was a major let-down it was gritty, chewy, and almost made me feel sick. The quality of the chicken was subpar considering the price its at when it is meant to be a fast food shop. To make it worse the kitchen was very disorganised with sauces and mess everywhere which usually happens when its super busy which is understandable but i was the only one in the shop. I wanted to give them the benefit of the doubt so i visited again hoping for a better experience with more fresh food and a cleaner kitchen instead i was told by the cashier that the grill was turned off even though it was only 10.05 and it says online they close at 10.30.The cashier, instead of offering alternatives or solutions simply stood there without any helpful suggestions just staring at me. To their credit the kitchen was cleaner than when i had visited before but that wouldn't be that hard to beat. The subpar quality of chicken paired with the poor value for money you get at this shop makes it difficult to recommend this...