Pepe's — Restaurant in London

I ordered food from Pepe’s at 6:26, but it didn’t arrive until after 8:00. I tried calling the restaurant multiple times beforehand to cancel my order, but they ignored my calls. I eventually had to show up in person, and they still refused to refund me after I’d been waiting nearly two hours. On top of that, I even saw a mouse running around inside the restaurant. This is by far the worst fast food restaurant I’ve ever experienced. Next time you people should probably cancel orders that are taking longer than expected if you don’t want to answer your company phone I literally called the shop while being there and the very slow individual in the image ignored it just to prove how incompetent they’re. This is not Just Eat’s fault. When I called multiple times to cancel the order, your staff decided not to answer the phone. The shop was chaos when I arrived, with drivers who had been waiting there for over 45 minutes. Stop blaming Just Eat and take accountability for the fact that your shop was overly busy.When I called, a man answered the phone and said the food was ready and that the driver had just allegedly turned up (which was a lie). I was updated on the Just Eat app that the rider was already there but waiting, and I could see the “preparing order” time fluctuate from 10 minutes, to 33 minutes, then to 11 minutes—yet still no update for delivery. When the driver allegedly arrived at the restaurant 20 minutes later, the food still hadn’t even left. I called back, and a woman answered. She told the truth and admitted they were extremely busy, which is why the food was taking so long.

AGAIN, STOP BLAMING JUST EAT. THE RIDER HAD BEEN WAITING FOR A LONG TIME. YOUR STAFF ARE SLOW AND FAILURES. So is your business. Nobody needs to threaten your staff, who can hardly understand a word of basic English. I spoke respectfully, but because your staff are scared when they see certain people, that’s not my fault. He threatened to call the police, and I waited for them, but they never arrived. I even called them myself to let them know I was waiting, and they still...

The woman on phone was very rude along side the delivery driver we stated address was wrong and asked to cancel this we were told couldn’t but as courier got restaurant we were able to cancel this. Lady on phone gave abuse alongside the delivery driver who then took the food to address where it couldn’t be delivered the woman on phone wouldn’t provide me with name who works for restaurant as I said I wanted to put a formal complaint in as I was spoken to very rudely by her and the delivery driver for just eat.very disappointed don’t bother wasting money here getting told it’s isn’t there problem and what do I want them to do I asked them to cancel there end as I don’t have option due to courier being there. Very disappointed and angry won’t be using just eat or this restaurant again! Work on your...

Be cautious! everyone especially people with kids. I went there to collect my order and the staff was really disturbing… I wasn’t even talking to them but they started getting too familiar, asking random things and making jokes while looking at me… when I asked why they were crossing the line, they flipped and started insulting me… the guy taking orders (mid age, cap and glasses) called two big guys..cooks from the kitchen, and all three made shocking and inappropriate comments, some even about personal things and relating even how kids these days do it IUKWIM … I was honestly shocked. No management or training here, total lack of respect. I just left these people don’t even deserve my time so I left and wanted just to post this review and get this...