Pineapple Pizza — Restaurant in London

Where to start me and my family have been ordering from this place for years and pretty much seen generations come and go. We love the pizza from here and always order. It’s a shame as in the long term bad customer experience does not do well for loyal customers. So I ordered two 15 inch pizzas like we always do and got them onlineonline and it was fine till the pizzas arrived and opened the large pizza box to find a smaller size pizza a in size.... from ordering pizzas all the time and always getting the same size I knew I wasn’t going crazy and this was a small in a large box it. So I called and explained, the man on the other end asked me ‘is the pizza in a large box’ I replied yes to which he said ‘yeah if it’s in a large box then it’s a large pizza’ the he rudely hung up as I was explaining it again. So to sum up, I paid for pizza and didn’t get my money’s worth.... called to enquire about it and was left disappointed wishing I had never bothered. I have attached image below.... we measured the pizza surprise surprise i was not wrong how he said and it was wrong size pizza. What was the point of ordering? btw order number 829487.......

Ordered 3 XL pizza's on their website for collection. 1 vegetarian, 1 meat feast, 1 pepperoni. I modified the meat feast and took out chicken, but they left the chicken on, and I also asked for jalapeños to be removed from the vegetarian which it was. I also wanted all 3 deep pan but they were all very thin. It seems nobody is doing deep pan pizzas anymore which is disappointing 🤷🏾‍♀️. Also, online this place is advertised as "Pineapple Pizza" but when I went to the store, it's called "Mamma Mia Pizza" which is very confusing. Other than that the staff were very nice and...

I placed an order from this restaurant for the first time, two large pizzas , chicken and garlic bread, the driver called me 20 minutes after the time for me to pick up the order, so my son went downstairs (despite the fact that it was clearly written on the order that he should deliver it to the door) but unfortunately no one was there when I called the restaurant the person who answered the phone in a very rude manner told me that he didn't care that I didn't get my order and that he wants his money this restaurant is a joke I will never order anything again...