Pizza Hut North Cheam — Restaurant in London

Awful experience. We were awaiting well over an hour and a half (we still have not received it at time of writing, almost two hours after initial ordering)

Called up first time, was told it was around the corner, 20 minutes later - still nothing. Called again and was told i would be called back. 15 minutes later, no call and had to call again to be told they were stuck in standstill traffic and had been for around 30 minutes. At this point, it had been around 50 minutes - an hour since it had been sent out. There was no willingness to send out a new one and was told they took a turn and would arrive.

Again, nothing occurred and we were contemplating ordering other food so we called to ask for a refund (we were offered a free delivery next time - what use is that to us?) at which point we were told they were making another and it was going out (again, no communication).

13 minutes after this phone call we are still waiting for a pizza. Almost 2 hours after initial ordering.

Have not experienced anything like this before, has been genuinely...

AWFUL CUSTOMER SERVICE & TIME MANAGEMENT!

Our delivery was over an hour late! Having been told at the end of the order the delivery would arrive within 30-35 minutes, we waited 45 minutes until we chased up the branch to see where the order was and were assured by a female member of staff that it was on the way. An hour later...still no sign. So I phoned and cancelled it, however, another 10 minutes later the delivery arrives - AN HOUR AND 10 MINUTES LATER! So I explained to the driver I had already cancelled the order and was not going to pay for it! He phoned up the branch where the female member of staff advised him to bring back the order because it was cancelled and refused to let us have the order. Having made us wait so long she didn't even have the courtesy to apologise for all the inconvenience and neither did she think it fair to give us the order for free after making us wait for over an hour. I would advise anyone wanting to order a pizza to go elsewhere! Don't...

North cheam Pizza hut -Preordered Pizza for 7:45 pm delivery with online payment. Called shop at 8:35 pm as kids were getting hungry. Phone was answered by very rude member of staff- Victoria -who informed me that it's normal to receive Pizza an hour late on a busy day. Again called them at 8:45 pm , same person again very rude put the phone down to avoid any further confrontation. Finally Cold and soggy Pizza arrived at 8:55 pm. Delivery man was very apologetic and mentioned about the shortage of staff. Whole experience and food quality was Awfull. Would never order again...