Pizza Hut West Norwood — Restaurant in London

(Don't bother with their customer Services! They give you a ref number and say they'll reply in three days. 7 days later - not a dicky bird!)

I stopped off for two collect only pizzas to find the offer had ended - as advised by 'D' as it turns out.

So I ordered two large sizzler pizzas for 19.98 only to be told by 'D' that I couldn't have my order - but only after she had answered the phone she had picked up during my order.

Apparently the tills had frozen and would not take orders - so I said what happens at times like this? Shrug of shoulders. When I suggested that I would come in and pay the next day - she asked "Are you being funny?" I said no - I promised I would come in and pay. She said again " Don't be funny... It'll come out of my wages and I'm not having that". At this point she seemed willing to take my £20 note but then said I could only pay by card - and handed back the note.

I told her I didn't like her attitude and asked to speak to the manager. After a long wait I walked out of the door - I had waited too long. However the manager appeared just as I was at the threshold so I came back in. Mr I M appeared and apologised to me for not being able to satisfy my order. I suggested he phone his office to find a way to complete my order.

I advised him that I didn't like 'D's attitude - all the while she was interrupting my conversation with the manager - even when I asked her to desist.

I repeated my promise to come in and pay next day and 'D' continued to interrupt with her sneering.

Then to my astonishment Mr I M offered a free pizza. I advised him that I declined his offer because the dialogue had become nasty and I didn't trust that my pizza wouldn't suffer some retribution.

Again 'D' interrupted and asked "is that what you think?" I said all trust had been lost. Your company didn't trust me - and I didn't trust your surly representative. I wish to make clear that Mr I M was polite and apologetic - except he continued to allow the interruptions from his member of staff.

How ironical that I couldn't have pizzas with a promise to pay - because you'd rather fail a customer - but offer a free pizza under these circumstances.

As I left I told Mr I M how unsatisfactory to treat a customer this way and asked him to get a steer from head office as to how he should resolve such problems if they occurred in the future. I don't think a decent customer facing company would allow dissatisfied customers to be left in the lurch like this - Dominoes, for example.

Last time I ordered here they had run out of thin pizzas to my regret - and a very very unhappy customer came in and he had had to collect his order because the motorbikes had just gone home! He was just kept waiting and finally frustrated had come to collect. It was a massive order and guess who dealt with it? Yes, 'D'. She was neither apologetic nor reconciling - just said the motorbikes had left! There had been no dialogue with the customer. I was so indignant that you could treat a customer that I suggested she should at least offer some reparation. I suggested a bottle of coke - which they got - and the Customer thanked me.

Why am I even writing this when I have decided never to return as a customer? I wonder myself.

But I don't like being sneered at, at what was a perfectly valid - and only way - I could have had a pizza after a long tiring hungry day.

For your information I was in B&Q once when the fire alarm went off and all the customers were directed to the car park with their trolleys. We had to wait an age for the fire tenders and the B&Q staff allowed us to load our purchases into the car and pay later by phone. I phoned in my order and asked if people had been honest. They judged that most people had phoned in - and I was thanked profusely for my honesty - as I'm sure was everyone else.

Be damned Pizza Hut - I've flown. But I suggest you apprise Mr I M on how not to lose customers in such circumstances - and discuss with 'D' how you can meet her training need - which I actually think can never...

Urgh. HORRIBLE PIZZA AND EVEN WORSE CUSTOMER SERVICE. I ordered a spicy hot via Just Eat but the website glitched and I was sent a margarita instead; it was a 11" medium. The very sight of it made me aware that there was something wrong; it just had cheese on it and I had a slice and it was AWFUL; I could get far better in the supermarket or if I made it myself.

I called up and all I got was attitude from the assistant, this guy that has been working there for years. There was no apology, offer to replace the pizza. I made it clear to him that I won't be ordering any other pizzas Hut pizzas. It's very expensive £14.49 for a medium size pizza that has nothing on it except cheese that tastes awful. Not even a multi-millionaire would want to waste money on such a terrible pizza with such terrible service. Please change the customer service at West Norwood Pizza Hut; the guy who deals with calls has a terrible manner.

Once I ordered a pizza and I noticed that it was half baked with a very white underside. The same guy answered the phone and gave no apologies, no offer to replace the pizza. I didn't order another pizza for 2 years until now and the same guy was on the phone. If I order another pizza in two years time will he still be there? I won't bother...

I order from pizza hut only. It's my fave place no matter what anyone says! I think the bbq flavour is just unmatched. There was a deal on so I ordered the deal of two small pizzas and two drinks with two sides for £20.

Beef sizzler and bbq meat feast. Arrived on time fresh and hot! Only to realise only one pizza was sent by accident so I called the shop the kind man and kind delivery man, sent me another straight away and even added extra garlic bread which is sweet. Thanks guys! I will always order from pizza hut. This specific branch is lovely!

update NOBODY should eat the beef sizzler.. honestly it's hottest spice I've ever eaten on any meal so far in my 30 years, both me and my partner now have the runs.. I don't think pizza hut should make it so spicy, I actually got quite sick and couldn't work or do much, I don't think that's ok. If you read my review please lessen the spice. It's...