Raj Moni Indian Restaurant, Bromley — Restaurant in London

I booked a table on their website and said we would be using a Gourmet Society card. I received an email confirmation of the booking. When we got to the restaurant they said they had no reservation. When I said I had a confirmation they blamed the technology of the website. Strange that they should make a fuss since there were only two other people in there. The next problem was they said they didn't accept Gourmet cards. I pointed out that they were on the Gourmet Society website. After some time, they came back and said they did accept it. The service did not get any better. The waiters were surly throughout. The food was good, but they didn't give us the full discount they should have done. This was all quite embarrassing since I was with a business client. For a restaurant that only had eight people in at the height of the evening, I don't see why they think they can treat customers so poorly. However good the food was, it didn't make up for the poor service and bad atmosphere...

It says its open from 3pm but the doors were locked still

Wanted a late lunch and was still standing outisde in the cold at 3.20pm

When I knocked on the door again it was finally open. No hospitality just told the kitchen is still setting up, no offer to come in and wait. I asked if we could come in and he said yes

Nice menu selection. Fairly priced

Reasonably quickly service (being that early we were the only ones there)

Staff were flat, quite cold. Not upbeat or social. Polite but not welcoming at all , felt like we were more of a nuisance being there

Tap water did have calcium floaters in it indicating very hard water

This was noticed on the second refill. When asked how the meal was it was mentioned about the water but only a sorry was muttered. No offer of replacement or alternative

Food was below average for flavour. Prawns were not fresh and very soft and watery

Plates were permanently stained from previous use with a yellow tinge...

Bit of a strange experience last night. Whilst looking for their menu on line I accidently called them. I hung up and proceeded to view the menu. I then had a call from them, saying that 'I called' bit rude I thought. Placed order anyway, asked how much and was told £36.10. He started saying he was gonna do me a favour, free stuff ect. I want particularly bothered, more than happy to just get what I've ordered , but ok! Thanks. Got there, shown a receipt for over £40. Told him how much it was supposed to be. Then he totally confused me by telling me that he has given me free food and a discount. It wasn't clear how much he wanted me to pay and then proceeded in a patronising manner to ask me if I'm smart? Which he repeated. I couldn't wait to get out of there tbh. Shame cos the food is great. I'd just like to get what I've ordered, pay for it and be valued...