Ranoush Juice — Restaurant in London

I am a long time customer. I used to frequently visit as an imperial college student and on my returns to London never miss the opportunity to visit ranoush juice either sit down or takeaway. On my visit this time there were about 8 men in the restaurant obviously 2 or 3 were the owners. Straight away there was an off feel as they looked up and put on their customer front but only half heartedly I ordered shawarma 2 lamb 2 chicken with everything salads etc. the only different request was for the chicken to have only garlic sauce not the other sauces they add. Take away.

We waited for the food and my young daughter told me she was uncomfortable with the attention she was getting and I was already getting strange vibes from the staff. The restaurant had one or two people sitting at the back eating.

The food was ready and I checked with chef we had the correct order because he seemed sort of indifferent- he repeated the order back but mentioned chicken with just garlic sauce not salad. He was reluctant to change and correct the order and given I had already paid all I could do was convince him to give salad in a box.

We took food back to hotel 1 minute away to eat there.

The food tasted good. The meat seemed well cooked and seasoned. The bread was more large than pitta but still tasted good.

However overall taste was off . My daughter was a little more picky than me , she opened the lamb shawarma and found just onion no other veg , she removed most of the onion on as it was overpowering but she ate and enjoyed it. The chicken had just chicken and sauce. The salad box on the side was just pickle and tomato. We ate and it was still enjoyable tasty food.

So overall the food tasted fine but did not have everything I expected from ranoush. But the vibe was off, off enough that combined with lack of attention to order and reluctance to change order for what was asked to a 2 star review.

I do not give this rating lightly as a return customer from at least 2010 or so. I must also note that when ranoush had the sit down restaurant a few years back I remained a loyal customer despite being inside while environmental health visited. Usually inspectors are subtle but in this case they made a show of putting on their uniform and asking owners about changes made and inspection. I was still dumb enough to remain loyal then but no longer.

You have lost a long term loyal...

Been going here for 15 years but it is NO longer the same, even 4 months ago I went and ordered an open chicken shwarma sandwich the same I have been having for over 10 years but tonight it was my worst experience ever. They have increased the prices by almost 30 percent which is fine with me, charge double if you have to keep the standards but despite the extra charge what they served me tonight was insulting - the quanity was less than half of the usual, I have before and after pics to even prove this. On top of this they only gave one piece of cold bread unlike they give 2 warm pieces usually, in fact in the past they used to give unlimited warm bread with the open sandwiches and lots of pickle and salad but nothing this time just a bit of cold lettuce leaves and 2 slices of tomato, no pickle. I was still hungry so I ordered a chicken shish tavouk sandwich and again it was terrible, usually they give that with a pickle and salad inside and very warm but today it was cold with no pickle, no salad nothing at all. I paid £25 for 2 sandwiches and a very smal juice, should gave gone to the Ivy Kensington instead. This place has lost it, they have definitely LOST me as a long standing customer - never ever going back again. And yes the staff are rude and obnoxious with zero customer service skills maybe they are just miserable working there…they were always rude as many people complain but even that never bothered me earlier as I used to go for the food but this time their food standards have totally...

I live and work a five minute walk away from Ranoush Juice in Kensington. A few days ago my friend and I went to Ranoush Juice and ordered Lamb Wraps to takeaway and according to my friend, hers was dreadful, with really tiny pieces of meat, that reminded her of left over crumbs. Shocking that they couldn't be bothered to cut more meat and just gave her the 'crumbs'. Mine was okay though, so I didn't really get what she meant until today. Today I went to Ranoush Juice at around 3pm and I asked for a Chicken wrap to takeaway and I was given exactly the same thing, instead of chicken pieces, they were like 'chicken crumbs', and the wrap itself was either too torn and dried in places or incredibly soggy which rendered eating the wrap quite disgusting. They charged me over £8. To the man who made my wrap and my friend's wrap the other day....SHAME ON YOU, you wouldn't give that to a dine-in customer because they would 100% ask for their money back, so why do that to a takeaway customer?

BTW both times I went, they did not cut the meat in front of you, they assembled the wrap under the counter where the customer can't see what they are doing. ...