Como Garden — Restaurant in London

On first impression the restaurant looks lovely and well decorated.

We had a table booked for 8:30pm. We did arrive about half an hour early and asked if they could seat us, but also explained we are happy to leave and come back for our table booking time if not as there were plenty of bars along the same street.

The manager said they could seat us now and got us our table.

Service was a little slow but it was Saturday night and busy. The waiters were friendly and apologetic for the delays.

Drinks and food all came at different times so there was always a time where someone was missing their order and we waited for them to be served.

I had the truffle Parmesan wheel pasta which was well presented and tasted amazing.

However we were then brought out the dessert menus. Within less than 3 minutes the waiter asked if we had decided which we hadn’t as it hadn’t been that long. He left then came back immediately afterwards and said the manager has told him that the table we were on is booked for 9:30pm and we needed to leave the table.

Bearing in mind. We had booked a table for 8:30. Arrived at 7 and it was 9:25pm. We were not sitting there just wasting time. Our mains had only just been cleared from the table. Our length of time was dictated by the speed of service!

Also we had booked for this table at 8:30pm so would we have only been given an hour?!

The waiter was very apologetic and explained it was the manager who has told him this. It is a shame the manager did not bother to come and tell us himself we were practically being kicked out. He was walking around the restaurant looking busy but not actually doing anything.

So we paid and left. On the way out we went to have a quiet word with the manager who refused to even look up from him iPad to say anything and just said he books the tables this way and that’s all. Worst service ever and unfortunately made the difference from a restaurant we would have come back to and recommended as the food was delicious. To a place we will never consider again.

If the owner reads this was on the 7/6/25...

I cannot praise Como Garden enough for the outstanding dining experience they provided! From the moment we stepped in for our team dinner, it was evident that we were in for a treat. This wasn't my first visit to Como Garden, and they have managed to exceed my expectations once again.

The food at Como Garden is simply divine. Each dish was a masterpiece of flavors and presentation. It's evident that the chefs take great pride in their craft, as every bite was a delightful explosion of tastes. Whether you're a food connoisseur or someone who simply appreciates good cuisine, Como Garden is sure to leave you satisfied and craving for more.

However, what truly sets this restaurant apart is the exceptional manager and customer service. The manager's attentiveness and passion for ensuring guests have a memorable experience are commendable. The entire staff was warm, courteous, and accommodating, making us feel like valued guests throughout the evening.

The ambiance at Como Garden is also worth mentioning. The restaurant boasts a lovely and inviting atmosphere, making it perfect for intimate dinners or group gatherings like ours. It's a place where you can relax, enjoy your meal, and engage in meaningful conversations with your companions.

I'm already looking forward to my next visit to Como Garden. With their divine food, top-notch customer service, and welcoming ambiance, it has secured a special place in my heart as one of the best dining experiences in London. Whether you're planning a team dinner, a date night, or a family celebration, Como Garden is an...

Title: Absolutely Terrible Experience with Como Garden

I had an extremely disappointing experience with Como Garden in London, both during and after my visit. I made a reservation for 7 people on December 9, 2024, using my Visa card. As part of the booking, the restaurant placed a hold of €171.81 as a no-show guarantee. This is standard practice, and since we showed up for our reservation and everything went smoothly, I expected the amount to be released after our visit.

However, to my shock, I noticed a few days later that the €171.81 had been fully deducted from my account! When I contacted the restaurant to address this mistake, they falsely claimed that we hadn’t shown up for our booking. This is completely untrue.

To resolve the issue, I was forced to provide an absurd amount of proof to demonstrate that we had been there. I sent payment receipts, bank statements, photos of the food, and even listed every dish we ordered so they could locate our bill in their system. After all that effort, I was told I would have to wait for a resolution and possible refund.

It is now January 2, 2025, almost a month later, and I have yet to receive either a response or a refund. This level of incompetence and poor customer service is utterly unacceptable.

Not only did this ruin what was otherwise a decent dining experience, but it also made me regret choosing this restaurant in the first place. I would strongly advise others to avoid Como Garden, especially if they value their time, money, and peace of...