Roni's Cafe West Hampstead — Restaurant in London

As a local Jewish customer, I really want to support this small business, but Roni's has made it impossible. Despite the excellent challah, the customer service is consistently so poor that my partner and I won't be returning. Roni's employees are some of the rudest I have ever encountered, and my visit today was the final straw. The employee mislabeled her products, providing wrong information. When she tried to overcharge me, I politely pointed out her mistake multiple times until she gave me the right product and charged the correct price. She gave no apology or even recognition of her mistake. No challah is good enough for a customer to keep tolerating mistreatment from the staff.

And some other recurring issues at this establishment: The bakery sometimes runs out of challah on Fridays. This is unacceptable, as Fridays and Saturdays are the two days challah is in highest demand. Prepare your product better. The pastries, especially the mille-feuille, are often stale. This is unacceptable for the prices you charge. Your employees often don't wear masks. While it's not a legal requirement anymore, it's a disgusting practice for a business in the food industry not to do so in a pandemic, and it speaks to your ethics as a company. You should be ashamed. As an individual at high risk for covid, I don't feel safe...

I dislike giving bad reviews but the waitress working there is definitely going to stop business from coming to this cafe. I walked into the cafe at 7PM - I checked online that they close at 8PM and all I wanted was to have a coffee with my friend, when I walked in - the waitress did not want to serve me and said ‘we are closing soon’ I said the cafe closes at 8PM and its 7PM, there is an hour left - she said ‘we clean at 7:20’ i said I want coffee please, she said okok in such a rude way. Then the waitress came outside after 5minutes saying - ‘what milk’ I said normal, she said ‘ok’

20 minutes later, I went inside the cafe and asked kindly, where is the coffee? She said ‘sorry we closed the machine’ i said excuse me? She did not have the courtesy to even let us know. I asked for her name she refused to give it and kept saying we need to clean the cafe. I think all restaurants and cafes need to clean but they start cleaning after they close not while customers are inside. I will never go back there again and definitely won’t recommend the place at all. I have never seen a waitress behave in such a rude manner. Polite staff members with etiquette bring more business, whereas rude staff members make a customer never come back again. Zia Lucia was definitely more accommodating and...

I really wanted to like this place but unfortunately my visit was so disappointing that I actually still can’t believe it. We were looking for a nice place that serves Israeli food for 5 family members get together. Did some research, looked online and chose Ronis for the large variety and vegan options offered. Drove an hour and half from SW, arrived super excited for ordering food just to be told ‘oh, the menu that you saw online is an old one’ not even apologising for it. Okay, so no vegan options for 2 of us. Took us awhile to find something that we can have, finally ordered, then the waitress come back after few minutes, ‘we don’t have it today’ again, no ‘sorry’, just a blank stare. So we ended up with a side salad and a sabich sandwich with no egg. I asked for a a bit of thini to put on top my salad, and to my horror found out only when the bill arrived they charged us £2.50 for it! What a joke. Not to mention the £0.50 for oat milk. I mean… it’s 2024 ffs! Overall, not a pleasant experience. There were other incidents that I just choose not to mention as this review is long enough already. Staff aren’t very knowledgeable nor friendly and we just wanted to finish up and go as quickly as we can. 2 stars and not 1 cause the coffee was great despite the outrageous...