Royal Inn on the Park — Restaurant in London

I just came back from a surprise birthday lunch I hosted at the Royal Inn on the Park to celebrate my partner’s 40th birthday.

The food was ok and the venue was nice although quite noisy. What was awful was the service - or in fairness one of the bartender who felt the right to treat me in an horrible way because I couldn’t understand the beer options she was offering.

I don’t drink beer and I was ordering it for someone else. I am not an English native speaker and I struggled to understand what she was saying. Despite that she didn’t make any effort to repeat herself using an alternative choice of words or speaking slowly. Instead she first treated me like a stupid and then left me there in exasperation saying something to her colleague who observed the entire scene in disbelief. I asked to see the manager who clearly lacks people and customer service skills. She gave me an apology as if she was reading it in a script and when I asked for the bartender’s apologies she said that she was too upset to talk to me. She justified her saying that she was young and inexperienced.

This ruined my afternoon. It made me very sad to see that it’s considered ok to treat non English speakers customers this way. I wonder if this is what’s coming in the post Brexit era. The manager’s reaction was the most disappointing part. When I told her that I would write a review about this episode she became very defensive. I explained that I would do it because I was very upset about what happened. The solution she suggested was: then, just don’t write any review! It’s a shame as this is a very nice pub in a beautiful location. I hope owners will invest more in experienced staff. You need to have people skills to work in hospitality. The manager could have easily solved this situation if she had different manners. I now expect her to respond to this review with the similar tone she used earlier today. Not that I would ever go back...

This is one of our favourite pubs! Great food, lovely roast dinners (nut roast for veggies like me)! We love to bring our pups (English bulldog & mastiff pup) after a nice day in the park. There are always lovely people and lots of dogs, friendly staff too! Also, in regards to the previous review claiming to witness an off lead "pitbull type" and an aggressive dog interaction.. They were referring to an incident, if you could call it that, where our mastiff and bulldog were on lead (I've never seen a dog off lead in the pub or patio areas) and sitting by my fiancé, a border collie walked in with his owner and the bulldog stood up to say hello - the border collie barked and startled our pup so she scuttled back and sat down.. the owner calmly walked away to find a place to sit. This individual who wrote the negative review felt the need to verbally attack my partner in front of her young child. It was very upsetting as our dogs are on lead, very mild mannered and used to relaxing in all the lovely dog friendly pubs in the area (the crown included).. luckily this was the only negative experience we've had and it hasn't deterred us from continuing to frequent this lovely pub! Great place for all dog lovers and their families! Especially on a...

Top 'Non Entertainment' pub Great atmosphere, drink & lovely food. Staff are friendly, helpful & smile!

Outside back garden is the environment, protected against any type of bad weather, fantastic venue to use when the sun is out.& about.....

Food menu is small but superb, chef & kitchen team serving up the best quality hot food...

The one & only negative is the huge slide pub & back garden doors are fitted obviously on a rail, "Inside walking out" to the garden there is a narrow but visible hazard tape in place along the floor for safety BUT "Outside walking in" there is no hazard tape, the black high (1inch plus) rail blends in visually with the grey & black floor tiles, which are both the same inside & out, the staff used to it but it is a big health & safety hazard, customers especially new & all after a big drink, example going to the loo cannot & don't see the rail.

Our last visit (3 weekends ago) my wife got up from the bench to visit the loo & tripped over the unseen floor rail, falling onto the ground bruising her knee, hip & shin, other customers helping my wife, said also that it is dangerous, that there should be yellow hazard chevrons spayed evenly along the...