Royal Oak Harlesden — Restaurant in London

I have been visiting this pub relatively regularly for a couple years now and have always enjoyed my time there. However, the management has changed recently and I have just had possibly the worst experience of customer service I have ever encountered. I was sat with a few friends in the garden for a couple of hours and at around 10:55pm one of the bartenders came upstairs. She informed us that they had already closed the pub and she had forgotten to check the upstairs level of the garden as it was for private parties. The advertised closing time for the pub is 11pm also I have sat at the same table every time I’ve been to the pub and it has never been private. We then stood up to leave and as we were picking up our things a small man who I presume is the new manager came into the garden and started shouting at us from below telling us to leave. To which we responded that we were in fact leaving. As we got to the door, the bartender was struggling to unlock it so we were stood in the doorway. The man returns and continues shouting at us and telling us to leave whilst he could see the bartender struggling to open the door as if we were stood there out of choice. I’m absolutely appalled by how rudely we were treated especially in an establishment where we have been regulars for a while. Horrible experience. The Royal Oak has lost many loyal long time customers as we have informed all of our friends who frequent the pub and none of us will be returning. Very disappointed.

Edit// I am shocked and appalled at the owner’s claims that my review was malicious and not factual. I have 3 people who are able to recount these exact events as well as I’m sure the bartender as well. I’m sure Google is smart enough to recognise when a review is made up. I also have no...

My friends and I visited this pub just under a week ago. We’re regulars at this pub, sometimes coming a couple of times a week. Unfortunately we no longer will be returning after the appalling services and response we had to our previous review. My friend left a long review explaining a situation that occurred last week. The situation was un called for and completely out of our control and was solely the new management being rude to customers. We were shouted at multiple times to leave before the advertised closing time. I don’t know if this small man was having a bad day but was clearly taking it out on us. When we left a review about how appalled we were, instead of getting a response saying we’re so sorry, we got a response saying it wasn’t true and he’s contacted Google to take it down, when in fact I have 3 other witnesses and I’m sure the bartender would also back us too because of the way we were spoken to. We will keep leaving reviews until this matter is addressed properly. I can’t even begin to state how rude this manager was. I’ve not only told all my friends and family, but my friends have told their friends. The old management was what made the Royal Oak the Royal Oak. This new management is rude and very cold towards customers, thus me and all of my friends will no longer be attending this pub and hope you genuinely lose customers because the new management is just not it. This has been such a shame for me to write as I’ve been going to the Royal Oak since I was about 13 with family and since turning 18 with friends, but they will no longer be getting mine or any of my...

Posting this review now after two recent poor experiences at the oak. We first came to the oak 3 years ago so have known it for a while. The first recent experience was a bad Sunday roast with the family, items were missing, drinks were overcharged, overcooked meats, and to my horror I saw the chef eating and then immediately serving food with his hands having not washed them. We emailed management and received no reply. Now recently on a quiet evening I ordered a drink from the bar menu which the bar staff didn’t know how to make. I offered to change my order but a senior staff member took to making the drink. However, he then appeared increasingly visibly annoyed by this and then ignored me when I apologised. In conclusion, I’ve go to say, something isn’t right at the oak anymore. Change of management? Very...