Ruby M's — Restaurant in London

Ordered on 18th April 2024 -Delivery Firstly Chilli Paneer had gone off. Should just leave it at at that!

Used their internal delivery system via website. It is supposed to be delivered between 7 -745. Got it after 8. Ordered the following: Chilli Paneer, Crispy Bindhi, Vegetable something, Chicken momo, garlic mogo and 2 naans. Everything else was ok apart from the Paneer and Bindhi. But how do you come back from gone off food? Not an opinion a FACT. You know when something is off. Bindhi was soggy and full of oil. Other food was good, but lost appetite after that.

Phoned them. Suprise suprise, no manager! Denied my claim saying their standards are high. Told them if I should bring the food down for them to taste. The staff was useless and unprofessional, with no Customer service at all. Complete denial. To rub salt in the wound, told me because I ordered the dish and asked to make it less Spicy, this is why it tasted like that. She asked me what I wanted, which was to have my Money back. I didn't spend £50 with 4.50 for delivery to be delivered late, soggy and a dish that had gone off!

Unprofessionally, she didn't even put the phone on hold, and started to talk to someone else in the background, without even apologising. She then told me that for the gone off Paneer and the Bindhi i will get a refund but nothing else. The cheek! Full refund and an apoolgy for an all round negative experience, should have been offered as a minimum.

Seriously be careful what you buy at this place. Will definitely be taking this further. Shocking from this...

Used to be a regular here when it was under different management. After my last few experiences I will certainly never be returning until management changes again.

The food has gone down the drain. The quality is poor and effort even worse. They served me and my family a mixed grill on a standard white plate (as opposed to a traditional sizzling mixed grill).

The customer service is appalling. The waiting staff will patrol around your table like security and interrupt every single conversation, to pick up any little dish/glass at the table which has just been finished.

Despite having such free time to patrol, they're incredibly inattentive. They do not bring sauces/extra cutlery/drinks as and when you've asked (or often at all).

Management is arrogant and unwelcoming and certainly do not have any rapport with returning, loyal customers.

They play loud music at the same time as having TV volume turned up so the atmosphere is confused and noisy.

Not a good place to go for either the food, customer service or the drinks which are over priced for a local bar/restaurant.

Strongly...

Received the worst customer service I ever experienced today at this place, spent over £100. Firstly staff member hina who claims she owns the place(she is only a waiter nothing more)she is a bully, she trys to force you to pay the service charge,when by law in the UK its not mandatory to pay and actualy optional) she refused to remove it off the bill and was extremely rude. She got in a puff and acted like a little child it was really embarrassing to watch. the actual manger/owner then removed the service charge, at this point hina was red in the face. Also staff members are quick to rush you out , after ordering starters they snatch the menus, take plates away whilst you are eating, there was only 1 amazing man(did not get his name) but he was extremely helpful and polite. This place is hugely disappointing,food is awful and it's actually a Nepalese restaurant not proper indian food. Overly priced and disgusting behaviour from staff(hina) she needs the sack. Also witness her using her bullying tactics to a elderly couple. Management need to seriously have a word with her. Mabye...