Simmons Bakers — Restaurant in London

This place looks really nice from the outside. Inside the young staff are relatively inattentive. My order was double charged without apology he said just contact head office and they will resolve it. After much phoning around and emailing I was told to go back to the shop. The same shop staff on another day said they couldn't do this until the manager was back And wouldn't be back for a while which meant I had to return another day. I returned on another day and the manager did refund me and did apologise. But what a damn nuisance. The cakes look nice but they're nothing special at all if anything a lot of very sugary ingredients. Very heavy. More profit focused then quality food. After all the hassle some sort of goodwill gesture might have been nice even having given the runaround and I had made large orders in the past to cater for small parties and group meetings. But you learn your lesson. These brands as they grow give up on customer service and focus on numbers. This is one number they can't...

If I could base this review on the very helpful staff and appetising food for sale, I would give it 5 stars. However there is a need for cleaning staff for the toilet. This relates to the Cockfosters branch as I have no experience of others. The basin is quite disgusting, followed closely by the state of the floor. On each occasion when I have, in desperation, needed to go, the level of muckiness has been the same. I don't know if Simmonds don't employ any cleaning staff and rely on those serving behind the counters but they need to do so. It's...

The new manager is amazing! Took the kids in there for some lunch, everyone knows how annoying kids can be when they can’t decide what they want. She had so much patience was so helpful, there’s so much choice. Makes such a change to be served by someone with such good customer service! The food is lovley aswell. Good riddance to Carla. The new managers name I think is Dolly and she’s a breathe of fresh air, I can go in for some lunch knowing I’ll be served with manners...