SOI • THAI — Restaurant in London

We had the most disappointing service and food experience. The wrong dishes were brought to us despite having repeated the order back to us correctly. We had asked the supervisor for dishes to be served very spicy; the Tom Yum soup and beef salad served were disappointing and bland. We were also told at this stage hat the gluten free dish we had ordered could not be made (despite double checking with the chef before ordering). They acknowledged their mistakes and took the dishes back to the kitchen and served improved and spicier versions of the dishes. A goodwill gesture would have been appreciated but instead, we were charged for the dishes we had not ordered but were served by mistake ( that we did not eat) and what we had ordered but were not given due to dietary restrictions. We queried it again with the manager who removed the wrong items and charged us more than what we had ordered. It wasn't worth further discussion at this stage. Overall, potential for decent food but the service was diabolical. It may have been a bad night overall as the table next to us also had to send back food. The acknowledgement and apology by the manager just came too late. Would not recommend this place unless bland food is what you want out of a...

I came here last night without a reservation for my partners birthday. The staff were able to give us a table for 1hr 20 mins which was more than enough time. The waiter who served us gave a few recommendations which were great! We went for the mixed starters which were around £14, glass of wine at around £5 and a Thai iced tea around £4-£5. We then ordered our main a pad Thai and Panang red chicken curry with Jasmine rice. The pad Thai was the prawn version which had a nice portion of prawns but had tofu inside too which I didn’t think was needed or went well with a seafood pad Thai which in my opinion should just of topped up more on the prawns etc. the panang chicken curry was flavoursome but found the chicken a bit flat a little chewy, also the sauce was runny which from my understanding should be a bit more thicker but all in all were nice and bursting with good flavours. I was a bit surprised that our bill came upto £64 for what we had. I would recommend this place for anyone who likes Thai food but also would say the restaurant is a little bit high or the prices considering other Thai places in...

Always a dilemma when you're coming from out of town ; your food choice has to be bang on otherwise it marrs the whole trip. Well all I can is we had a fab trip !!! Food was spectacular, which is always a good thing but what makes this place such a find is the whole experience. The first thing you notice on entering is smiles ; loads of em , everywhere : staff , punters , even the delivery guys . Everyone just seems soo happy , this starts with Sue who greets you like a long lost friend and becomes your culinary guide for the night. We put ourselves in her hands for our food and it just kept coming !!! Pad Thai, massaman, a particularly moreish pork with basil ( tip ; don't be shy to ask for a fried egg on top of that bad boy ) , the duck in tamarind is to die for, served with prawn quackers ( see what I did there ? )

To cut a long story short, get yerselves along , put your faith in Sue and bask in one of the best Thai meals you'll have outside of...