Sowa Patisserie — Restaurant in London

It is nice place where you can enjoy a cup of coffee but the customer service is AWFUL , they are racist ,don’t know if it is with everyone but definitely not a Muslim friendly ( as this happened to another person I know but thought may be she is exaggerating ) we asked politely if there is any alcohol in the cakes , the lady just answered with a certain tone in her voice without even an eye contact “all our cakes are with alcohol except this 3 “ which is fine , and asked us to go straight to the til if we want to stay and be served 😡 …….. then while still sitting there the waitress just came at the end took the coffee cup in front of me without even asking if I finished or not 😡, or even a smile on her face even after we said thank you for the service … that was quite rude and chocking to be honest , I never had such an awful experience here London or such a bad customer service experience .

After two experiences in this cafe with same attitude definitely not coming back would rather go to central London to pay more money rather than to have such a bad experience.

Being nice to people and having smile on your face can change someone’s day try...

The desserts and coffee were good but the customer service was poor. Example 1: I asked what a boxed sweet was near the till and was dismissively told by the Sowa employee "it's a polish dessert that i don't know how to explain". Zero effort to try or ask one of her colleagues. This speaks of poor staff training and/or staff indifference. Fortunately I was with a Polish friend so I called her from the table to see if she could enlighten me and she did.

Example 2: no advance warning the shop was closing so i was unable to buy the takeaway chocolates I had planned. Well run cafés will give customers a heads up they'll be closing soon, giving you an opportunity for a last order or to start winding down your conversation before chucking you out. I'd not been to the Nicholas Centre before and had no idea it shut so early on a Saturday (5pm).

Example 3: incomplete phone number on their website listing. It's missing the last 2 digits (see photo) so if you want to ring for directions you have to go elsewhere for the...

Sowa Patisserie in Sutton isn’t just a patisserie — it’s pure magic wrapped in warmth, kindness, and the smell of freshly baked perfection. From the very first visit, you feel like you’ve stepped into a place filled with love, smiles, and genuine care.

The amazing team — Silwia, Ada, Aga, Mila, Sandra, Kasia and Gosza — are truly the heart of Sowa. They’re not just staff; they’re the soul of the place! Always smiling, always welcoming, and always making sure everything is perfect. Every time I walk in, they greet me like an old friend — it feels like visiting family. 💛

And the food… oh, the food! Every cake, pastry, and coffee is a masterpiece — so delicious, so fresh, and always served with a smile. Everything comes right on time, beautifully presented, and full of flavor.

Sowa Patisserie has that rare kind of magic — once you go there, you don’t just become a customer… you become part of the Sowa family. 🕊️✨

Highly recommended from the heart — because this place isn’t just a patisserie, it’s pure...