Subway — Restaurant in London

Update: Went in after many moons ordering ahead again, in belief that things might have changed. I was very wrong. I went into the store at an earlier time as I was close by. There was no one in the store and after waiting a while for someone to serve me, a man came from behind the back and asked what's up. I said I made an online order and he replied "7:45 yes?"

I said yes, and he said ok. He went back to around the back and no one was there for a few minutes. I had a peek around the back and saw the same man eating and watching Netflix. I understand he might have been on a break, so I asked him if anyone is available to start making my ordered as I'm here. He said no he's the only one here and he's on break. He made me wait until he was finished eating and then started making my order. If I had told him I was making a new order, would he have started straight away?

This is the worst customer service I have ever seen, and I also query this man's health and safety policies, as he seems to think that a few cameras put up will save him in the event of a robbery. I will never get food from here again and this dude needs to be investigated.

Original:

Ordered ahead, was told to repeat the order for all the subs I ordered because someone couldn't be bothered to print off the order receipt. Followed by "you paid for the extra hash browns? Show...

Firstly, let me clear one thing pls provide you staff training for non vegetarian and vegetarian meals pls. I ordered veggie deilte and i got ham in a ordered. As beginning pure vegetarian. I never bring any meat in my house you guys did well job to send ham in order at my home.

And one more thing I finished my job at 10.30 in night and after i place a ordered and you deliver at 11:38. Instead of veg. You Sending ham at my home do you think it’s good???? Afterwords I didn’t find any vegetarian restaurants . This people make my night dinner time worst.

Even after If you call them millions times they will not received your calls after doing mistake they don’t take any responsibility. If i have allergy with it without checking i ate this sandwich what you guys do if something happens wrong.??? I will complain about this food safety department and i will make sure you guys faced any issues for...

Poor service it’s my 3rd time in here, thinking maybe it will improve or maybe someone’s having a bad day, They are so chilled/half asleep and they sit round the back of the store when customers come in no urgency to see to us, they have they’re head phones in, when I ordered my food he asked me what salads and proceed to talk on the phone in his language I didn’t know wether he was talking to me or on the phone when making my sub he also gave me a small sub he didn’t even look to see how the sandwich is being put together he just slapped it on, it’s November and he has the air con on and said it’s because he gets hot no thought about customers, when I wanted chocolate chip cookies he said it would take 30 minutes to get ready I came in here at 2pm in...