The Beaufort — Restaurant in London

Update 6th Aug 2021

Since the last review, I have discussed and resolved the matter with John, Youngs' area manager . I must say that in the last few weeks that I came back , the pub is run very professionally and courteously. Thanks to Alex, the Portuguese gentleman who has fantastic customer skills, a good eye for details and always helps everyone. He is a great asset to the team... Again bad-mannered. the man he call himself Vivek Poojasa ( manager ) He can't even speak English properly Po at the front of the house was extremely dismissive and unhelpful. His behaviour is so unpredictable. My advice is he go back to training to become a waiter.

27th June 2021 Another disappointing experience at Beaufort Pub. We are regular customers and we always book our table according to the new regulations. Recently we had a bit of misunderstanding with our booking date and time and twice in a row the man he call himself Vivek Poojasa ( duty manager ) He can't even speak English properly Po at the front of the house was extremely dismissive and unhelpful. Although the pub was half full , he bluntly refused to find us 2 seats. It is very puzzling how paying customers are turned away while it's very obvious that there is enough capacity to accommodate them. This particular member of staff is continuously unprofessional, he makes you think that he doesn’t want to be there . He's never courteous , never personable, he should not work in the catering industry.

The booking system Beaufort pub operates is a complete shambles and it feels discriminatory. You use their poorly designed app to book a table. Any table. And wait for a confirmation. Sometimes confirmation arrives. Sometimes it doesn't. You turn up to the pub and the waiters and manager pick and choose their customers as they like. You are asked to book online then call . And then if they like your face or your name, they find you a table at the end of the garden. Of you are a friend, you are in luck. And although the pub remains fairly empty throughout the day and evening, with all social distancing rules, they choose to turn paying customers away. It's embarrassing, they make you feel uncomfortable at the door and it's extremely disappointing when you've been a loyal customer for many years. On top of everything, their poorly designed app stores your credit card details which is without customer's consent. All in all, a very poor and unprofessional start up after the lockdown, don't think it will get any better , so we'll be taking our...

I have been a regular customer at this place, but tonight was the worst experience I have ever had. The bartender’s attitude was incredibly rude and unprofessional.

When we arrived at the bar to order our drinks, the bartender made us wait for 15 minutes without acknowledging us. He turned his back on us, ignored our presence, and did not even ask for payment or confirm our order. We stood there awkwardly, waiting, and eventually decided to sit down. We told one of the staff members—a man and two women—that we would sit and wait for them to inform us when our drinks were ready.

After another 15 minutes, we could clearly see that our drinks were ready, but no one brought them to us. Instead, the bartender kept serving everyone else while completely ignoring us. We had to go back and ask for our drinks, which they finally gave us after a long delay.

Later, when we returned to the bar to place another order, the same bartender treated us with the same level of disrespect. He ignored us again and made us feel as if we were not welcome. I have no idea why we were treated this way, especially as regular customers.

On the other hand, Shahin, one of the staff members, has always been incredibly polite, respectful, and professional. He greets customers with a smile, serves with care, and treats everyone with kindness. His excellent service is the reason I have always enjoyed coming here. (he was off tonight )

Unfortunately, after tonight’s experience, I am seriously reconsidering whether I want to return. Customer service should be consistent for all guests, and no one should feel ignored or...

A truly disappointing experience. My friends and I visited yesterday (5th May), intending to relax in the garden and enjoy some food and drinks. We were having a conversation and deciding what to order when a staff member (a slim, young-looking girl) approached us in an unprofessional and condescending manner. She informed us that if we weren't ordering anything immediately, we couldn't sit on the premises. Not only was her attitude offensive, but we also noticed that we were not provided with menus, as we saw was done for other customers. We felt racially profiled and insulted.

A more appropriate approach would have been to politely ask if we needed assistance with the menu or ordering. Instead, we were treated with disrespect.

We went to the bar to address her inappropriate conduct, but when the manager arrived, he exhibited similarly appalling behavior. Rather than listening to our concerns, he curtly told us to "leave, we don't care."

This level of unprofessionalism and lack of basic human decency is unacceptable. The management and staff need serious training in customer service. Future customers should be aware of the dismissive and offensive attitude displayed here.

Avoid this place if you expect to be treated...