The Fat Pizza Hornchurch — Restaurant in London

Shame I haven't read the reviews before.... I've order twice pizza and twice they made mistake! Will not order there ever again! First time we've order one pizza half half and we've received two pizza's unfortunately not with the toppings they meant to be... Second time we order just pepperoni and sweetcorn and received with peaces of jalapeño!!! Looks like someone slices first some other pizza with jalapeños and then our one without cleaning the pizza knife....And that pizza was for kids for their dinner!!! When called the rude woman answer the phone and she couldn't even understand what I'm saying to her, after 5 mins explaining myself over and over again she said to me I have to come to place new order and then come back to collect it!!!! I said I will only come to take my money back and then she put me to someone else on the phone and once again I had to explain everything all over again and I said that either they will delivery new pizza or I'm coming to give them this wrong pizza back and take my money back so he did agree to delivery new pizza which arrived fine...the driver that was delivering the pizza had rude attitude as I gave him the wrong pizza back and he took the pizza and walk away when I was speaking to him... Never again pizza from FatPizza... I've learn my lesson to read and trust reviews unfortunately...

I have been fasting all day and have been waiting for an hour and a half when I called the 1st time the guy said it will be 15mins after 25mins i still don’t get nothing I called again a lady picked up the phone I asked to speak to the manager but the manager will not come to the phone as he is too busy to take a phone call. The lady over the phone said that the order was put through half an hour ago so the 1st guy I spoke to lied. the lady then told me that the food is done now and we can pick it up while I was on the phone I sent my brother to go and pick up the food as the place was not to far from my house while he went down there we get a knock on the door it was the “pizza guy” so the lady also lied. My brother went in there to speak to them and they was under staffed and also there was a guy there that was laughing while my brother was complaining to top it all off the food we received was really bad the food was all over the place when I opened the pizza it was all bent and tasted like it wasn’t cooked properly I had to chuck it away I would never order from this place and I would never recommend the place either because you will be very disappointed. If I could I wouldn’t give...

If I could give 0 stars I would. I have been ordering vegan pizzas from Fat Pizza since they introduced the vegan options. My last order was approximately 6 weeks ago. Today I received a vegan pizza almost half the size of my last order for £16! 4 small slices of pizza for £16! The children’s pizzas in Tesco are the same size. I called to ask for a refund and was told I’d need to give the pizza back which I agreed to. The manager then offered to send me an additional pizza instead of a refund which I also agreed to. I then got another phone call from a very rude woman from a different branch shouting at me down the phone saying that they cannot refund me or give me another pizza because they have always been this size and would not let me talk at all then hung up on me and would not answer the phone when calling them back. Complete and utter lies and a waste of money. Picture of the pizza for reference. Been ordering from here for a long time and won’t be using fat pizza any longer. Very very bad customer service and a loyal...