The Grange — Restaurant in London

Really bad experience yesterday where my partner and I came for lunch, and was spoken to rudely by the manager when confirming my booking - I didn’t get her name but it was a lady who was running the restaurant area on Saturday 8th March around 13:00.

To give context, I called to reserve a table earlier that morning around 11:30 whereby no one picked up the phone - There was then an automated voicemail which gave me the option to book a table and by pressing various numbers on my phone’s keypad. I completed the booking and was sent a text message with a booking reference code after the call ended, I thought that was the booking sorted.

I then went to The Grange for my booking at 13:15 where the manager asked me what name the booking was made under, I tried to explain to her that I got through to an automated system where I couldn’t leave a name - when explaining this to her I barely got through my sentence before she very rudely cut me off and started blaming me for not leaving a name or making the booking correctly; she raised her voice with me and my parter in front of other guest and made us feel quite embarrassed. This was despite me correctly following the booking process and being sent a text confirmation.

Instead of then asking us to follow her to our table, she just walked off from where the laptop is and went to the dining area - we were not even sure if we were meant to be following her as she didn’t ask us to, she just abruptly walked off and didn’t say anything. I then followed and asked if we could sit (whilst pointing at a table myself in the restaurant area) and she said yes and just put two menus on the table and left again.

At this point my partner and I felt embarrassed, belittled, and quite upset with how we’d been greeted and spoken to. It was a lunch that we’d been looking forward to all week, but we instead were left feeling dejected despite being there for less than 5 minutes. We then both decided to leave without ordering anything and went somewhere else instead.

I’ve been going to The Grange with my family for over 10 years and it’s been great every time. For that same reason, I wanted to take my partner for the first time and I spent that whole morning telling her how great it was only to be greeted in the way that we were. A real shame!

The only reason I’m giving one star is because there was a waiter who was much kinder to us and brought us water as soon as we sat down and then later apologised to us as we were walking out.

Didn’t get the name of the female manager in charge on that day, but she could definitely benefit from customer service training and some further education on how the automated booking system works, because she clearly had no idea that you cannot leave your name if you book via that way.

Hope no else experiences the same thing we did and that no one else get’s blamed for no...

I booked a Sunday lunch here with my partner and my dog, as the roast menu looked good and it was a local dog-friendly pub. My partner ordered the 3 meat roast and I ordered the pork belly with a couple of drinks on the side.

My partner's food arrived first, and after about 30 minutes, mine still hadn't arrived. Our server (we didn't catch your name, sorry) had to go to the kitchen several times to push through my order and I ended up getting my food just over an hour later, when my partner had finished eating his. It took so long for my food to get there that I was eating scraps off his plate, which was a little embrrassing - especially as I watched literally the whole of the restaurant getting served before I got my food.

This is not the fault of the server who was absolutely lovely and rectified the issue for us by the end of our stay, but it was a little silly when even the manager (I presume they were the manager due to them being dressed differently to everyone else) came up to ask us how everything was when my partner had a plate full of food and I just had a drink with me - do people often come in and their partner order food while they have absolutely nothing other than a drink? Shouldn't that have struck out as a little strange to the servers, and the issue could have been flagged earlier?

Regardless, the food was good. The portion sizes are quite large so you are getting value for money, and there's plenty of variety on the plate that sets it apart from other roasts I've had at other pubs. All in all, the food was fine, but I was sorely let down by how my missing order was handled and while it got a happy ending, that was due to the diligence of our server. I would hope that this incident was an isolated one and I fully appreciate it was a mistake, but hopefully it has set in motion some protocols or process to avoid it happening again to...

The Grange Pub offers a delightful experience for both locals and visitors alike. Stepping into the establishment feels more like entering a stylish living room than a traditional pub, with its inviting atmosphere, pleasant aromas, and tasteful decor. The space is wonderfully airy and bright, creating an inviting ambiance for patrons to unwind and socialize.

One of the highlights of The Grange Pub is its dog-friendly policy, making it a welcoming spot for pet owners to enjoy a pint with their furry companions. The menu boasts delicious pizzas, perfect for a casual meal paired with the pub's impressive selection of beers on tap.

Service at The Grange Pub is commendable, with attentive staff ensuring a pleasant dining and drinking experience for guests. The music adds to the ambiance, with a well-curated playlist playing at just the right volume through quality speakers.

However, the only downside to this otherwise fantastic pub is its pricing, which leans towards the higher end. While understandable given the quality of service and offerings, it may deter some from becoming regular patrons. Overall, The Grange Pub is a charming destination for those seeking a relaxed yet refined pub experience, albeit one that may be enjoyed more sparingly due to...