After checking the reviews and nice pictures on the website, we decided to have a lovely dinner at this restaurant. Upon arrival, we had to wait around 5 minutes for anyone to turn up at the meet-and-greet. As no one showed up, we went downstairs to the seats and found staff members chatting with no attention to new customers approaching. After being seated, we were immediately warned that we needed to order quickly and finish our meal within 45 minutes, as it was Sunday and they were closing at 11 p.m. (we turned up at 9.45 p.m.). Why would you let customers in then if you want to close? You made them rush to order and eat. Before I finished Poppadom, the waiter took my plate by putting his fingers in it, which was unhygienic and unprofessional. Then our mains arrived: Chicken Dupiaza, Lamb Jalfrezi, Pilou Rice, and Garlic Naan. Chicken and Lamb were tasteless; both types of meat were only peppery, without any indication of flavours or spices. For many years, being a big fan of Indian cuisine worldwide, it was the first time I had to ask for salt! Even then, no one from the staff asked about how our meals were. Also, the lamb was very tough and dry, unpleasant to chew and hard to swallow. Pilou Rice was cold, partially with clumps, and also lacked any flavour. When our half-full plates were cleared again without questioning whether anything was wrong with the meals, the staff started to clean the floors and talk loudly to each other, so we didn't even manage to finish our wine. We respectfully and fully paid our bill and left. We didn't see the point in complaining or saying anything at that time, as clearly, no one from the team cared. When we were living The India Restaurant, we felt unwelcome, disappointed, and, most importantly, hungry.