The Mossy Well - JD Wetherspoon — Restaurant in London

This Wetherspoon: A Masterclass in How Not to Run a Pub (Despite a Goldmine Location) You know, this Wetherspoon could be an absolute gem. The location? Superb. The building itself? Charming. It truly has all the makings of a fantastic spot for a cheap pint and a bite. And then, you encounter the staff and management. Staff members are consistently unhelpful and remarkably inefficient. What follows is an experience so consistently awful, it almost feels intentional – a public experiment in how far you can push customer patience before they simply give up. My personal experiences, including app orders vanishing into the ether or arriving only after archaeological digs, are unfortunately not unique. A quick glance at other reviews reveals a collective sigh of despair from patrons who, like me, are utterly baffled. Let's break down this impressive display of dysfunction: The "Customer Service" (or lack thereof): Apparently, "rude," "abusive," and "aggressive" are the preferred adjectives for the team here. We're talking security guards who "verbally assault" you and swear in your face ("AwkwardAriya"), managers who "try to mug you off" for daring to ask where your drink is ("Lee"), and waiters who "hound" and "manhandle" patrons ("Alexia Portman"). Forget politeness; basic human decency seems to be an optional extra. The Managerial "Expertise": If you thought the front-line staff were a challenge, wait until you meet the management. From managers who won't offer a simple explanation or refund after kicking out an entire group ("Alexia Portman"), to duty managers who physically push customers and snatch phones ("Lucy Mc Math"), it's clear the fish rots from the head. Leadership by intimidation, perhaps? Or just a profound lack of training and self-awareness? Service So Slow, It's Almost Performance Art: Orders take an eternity, or simply don't materialize. This isn't due to overwhelming crowds; "Lee" points out "long waits... despite excessive staff levels and very quiet business." It's almost impressive how much inaction can occur with so many people supposedly "working." Empty glasses accumulate like monuments to forgotten service ("Sean Morley"), while staff seemingly glide past, oblivious to the chaos they've helped cultivate. In conclusion, this Wetherspoon is a prime example of a fantastic location being systematically undermined by its own operations. It’s a crying shame that such a potentially great pub is allowed to operate with such glaring deficiencies in staff conduct, managerial oversight, and basic service. Management, if you're reading this, your establishment is a goldmine being squandered. Comprehensive training, accountability, and a complete overhaul of customer interaction are not just recommended, they are desperately overdue. Otherwise, your prime location will forever be known as the place where good...

My cohorts and I were treated absolutely horribly at this venue. Not only do you get hounded 24/7 by the intimidating and rude waiters, but we were also subject to sickening discrimination by them! As a group of 20 somethings (age not quantity) in a group of 6 for a friends birthday we were rudely approached by a waiter who happened to have a past personal relation with a member of our group, related to controversial reasons I shall not delve into for the sake of their employment. When she was assigned to bring us our drinks she immediately recognised the member of our group to which she refused to serve us the drinks we payed £30+ pounds for and asked us to leave. Upon inquiry, she refused to disclose to us why we were asked to leave and insisted to the manager in private that he make us leave without an explanation from either source. When we politely requested a refund for our unassigned drinks and the money refused in lieu of us not receiving our drinks we did not receive any help from the manager nor any other member of the faculty and our entire group was forcefully manhandled out of the premises with no explanation. When we asked for a simple refund for our non obtained drinks to the perceived management we were told to “Report it to crimestoppers” or “bog off” (for lack of a better word) which was shocking and disgusting to hear from an established faculty, including the manager telling us what the waiter had rudely exclaimed translated into Italian for my friend whom spoke the same language.I am repulsed and deeply saddened at the ridiculous way I have been treated in an established chain venue and even more so dehumanised for the way we have been treated simply because of an employee’s distaste for their customer’s race, history and preferences . If you want to attend a Wetherspoon’s venue that does not discriminate based on unprofessional personal vendettas and a lack of proper management do not visit this Wetherspoons! I am still discussing whether to open a lawsuit over this case or not as I have never been treated with such vile disrespect and a lack of humanism. I am utterly dumbfounded by the way my group was treated tonight, I was not aware such prejudices existed in this day and age. Nevertheless, I shall be contacting the head of the local faculty or larger governing corporation as I find the injustices of the discrimination and stealing of money from a desperate student customer base we have experienced rather...

Waited for 10 minutes at bar. Bar lady kept serving people who had only just stepped up to the bar. Finally believed I was about to be served but instead she served the guy next to me. I pointed out that I had been waiting ages only for the guy being served to launch into a tirade of abuse, telling me I should develop manners when speaking to a lady (the barmaid) and informing me that I haven't been raised correctly. Meanwhile the barmaid was smirking to herself and exchanging sly glances with the other bar staff. Even much later, 30 minutes later in the pub, a young bar man passed me, must have remembered the situation earlier and started smirking to himself. The phenomena of bar staff not serving people in the right order happens every time I've visited this pub. I only started going here because it's much cheaper than other pubs in the area. The bar staff project a "couldn't care less" attitude. I find the circumstances of my last visit there particularly disgusting because the rude customer was taking advantage of the amateur barmaid so he could get served first. Then the barmaid, rather than sort things out, continued to serve him anyway and found it all dreadfully funny. That I was being humiliated seemed to be a big joke for them. Aside from that it's difficult to find a seat, the throngs of human traffic manoeuvring around the premises eliminates any hope for peace, likewise it's overlit, the huge open plan floor space doesn't allow for any intimacy. It really just feels like a giant soulless money-making machine. Wherever you sit you're in direct eyesight of six hundred people. I'm going to find a new pub with more atmosphere, darker lighting, nooks and crannies, friendly customers, where the staff serve customers in the right order and don't take sides with people who push in the queue who then abuse those they are pushing...