M&S Foodhall — Local services in London

M&S have an impressive range of lovely food and ready meals, however I am not really impressed with the ingredients in their products. There is palm oil in so many products, increased levels of salt and sugar, no wonder so many dishes taste so good as one would not put so much sugar or salt in the dishes at home. You do not need a palm oil in peanut butter! Recently, I noticed that quality of fruit has deteriorated, namely grapes are really bad, I found mouldy raspberries on display, out of date products and a few times bough kefir and within a couple of days it had gone off (it was still within BBE). It is impossible to get everything right all the time, but it takes only one product to be not up to the standard and it can cause certain issues. Lastly, the refrigeration in the store is so loud and it is really cold in the store. From perspective of energy efficiency, this store is probably not really up to the standard. It has been like this for years. Other supermarkets introduced chilling cabinets style displays, surely more energy efficient. Thank you...

Awful place to shop for your groceries. Heaven forbid you’re an ethnic minority you get followed around the store by security. I guess ethnics are not welcome in Muswell Hill unless you’re one of the staff!

Shocking experience and it’s a repeated occurrence. EVERY TIME I shop there.

Spoke to the management about this and they were flippant the first time.

Today major issues with the reshuffling of their store. The staff aren’t familiar with all the offers and when you query it at the check out. The standard Answer is - offers change all the time. And they differ store to store. ?!?! Ummm really?!? So the £15 Mexican meal deals have changed offering from last week. Even though it’s on the shelf in different places now??? Someone’s a little confused and it isn’t me!

So sad and disappointment this store is no where near up to the M&S standards!!!

Went to Waitrose instead. Their standards are the same. Day in...

Whilst i usually shop at M & S , Muswell Hill, because its near my bank (HSBC), i find Whetstone is a much better stocked and more efficiently.run branch. The staff in MH seem disinterested and dismissive whereas W staff seem more friendly and pleased to help.

The checkout at MH is totally customer unfriendly and if you have a big shop there is no good system to move items from trolley to till to bag.

I know our society is gearing to everything self service, but W branch seem to have the right balance.

I like your food but your fresh meat counter could be improved with a bit more variety. I prefer to get all my shopping in one shop but now gave to go to Waitrose for most meats.

My Daughter used to buy her lunchtine sandwiches at M&S but says the fillings are now very ordinary and dull.

The quality still has the same good standard which is why i still shop despite bad check outs and...