The Prince of Wales — Restaurant in London

I ordered from here through Deliveroo last night as last time I got food from here it was delicious. The delivery said 40 minutes, there was an issue with the driver, granted not the restaurant’s fault. When I called the restaurant and spoke to a so called “manager” he apologised but also continues to say the driver kept saying 5 minutes 5 minutes. Knowing the food had been sitting out for long enough already it continued to sit out whilst waiting for a driver. When I mentioned this to the “manager” he said we don’t have things to keep the food warm. I mentioned knowing he knew the driver was taking longer and food had been sitting out for over 45 minutes that he should have made fresh food to which his response was then we will have to waste more food. This to me was unacceptable, He willingly gave our freezing cold stale food to the driver to be delivered to us to be thrown straight in the bin. The onion bhajis is where in the bottom of the plastic bag not even in the packaging. In one breath he said we don’t have contact with Deliveroo and then said I have contacted them to see how long the driver would be, obvious lie. This is not the kind of response you would expect from a manager who would willingly give out cold food to save money but disappoint the customer. So so disappointed in this place...

Food is awful. I went there with my parents and brother, travelled all the way from East London hoping that the food is going to be amazing after reading the positive reviews. I am not sure what other people see in their food, but I honestly though it was horrendous. We ordered a mix platter for £20 and it came with only 2 chops and 2 kebabs. How am I meant to share that between 4 people without causing any arguments?? I think they are very tight on their lamb in the mixed platter. The platter came with chicken tikka pieces which were rock solid as if they had already been cooked in the morning or night before but microwaved just before they were bought out to us. My mother ordered boondi raita for her starter and this made me angry as the yoghurt was out of date as you can see a layers of yellow thin liquid at the stop and it was so ill prepared; it was like someone just chucked the boondi in a tub of out of date yoghurt. Ordered masala chips and that was the only decent thing I remember eating. I ordered karahi chicken for mains and it just tasted way too much of turmeric. I have eaten at many different indian places and this karahi chicken dish did not taste anything like it should do....

Not entirely sure, but grilled foods - chicken/lamb tikka & lamb kebabs etc. - taste like these items are actually pre-cooked for convenience and then warmed up again either in the tandoor or microwave and served to the customer on sizzling platters. Customer can't see the kitchen as it is located behind tightly closed doors, so not easy to see whether grilled items are freshly cooked to order. This reviewer has strong doubts, as a chicken tikka order had some lukewarm or cold pieces delivered on a hot sizzling platter. The pub, overall, is run down and located in a run down and congested area of Southall. But it is usually busy with beer fans during football season. (Curry dishes, it should be said, are either good or probably just okay, nothing special.) Pub staff are friendly and service is very good though. So, go try this pub out...