The Skylark Café — Restaurant in London

Hello Skylark,

I am a local, who has been getting atleast two coffees here a week for a year and a half. I have never had a complaint before, and truly love the coffee and environment.

Today, I ordered a cow milk cappuccino to dine-in. After drinking about 1/3 I was noticing a slightly weird taste, and then noticed that when the sun hit it, the bubbles in the milk were shining rainbow coloured. Cows milk bubbles shouldnt shine rainbow.. which leads me to the impression that the mugs werent rinsed properly, and this was soap/dishwashing liquid..

I told the lead person in charge, and she almost refused to make me a new one. saying it was oat milk. it wasnt oat milk. she then knocked out all the bubbles in the cup, held it in the sun, and said.. look no rainbow. BECAUSE she knocked out all the bubbles. only after me standing my ground and strongly assuring her she was misunderstanding, she very reluctantly made me another cappuccino and made no apology.

This is a small issue, as its just £4 at the end of the day. But the management of this small issue has really frustrated me, especially as a loyal customer, and thought i'd share and get this off my chest.

Thank you for your (usually) brilliant coffe and...

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