Tonito — Restaurant in London

Visited the restaurant on Saturday for lunch. I've reserved a table for me and my wife for her birthday via their website. No response or acknowledgement from them to confirm so we went anyway. We have received the coldest welcome ever.. The lady said we can sit wherever we want. We set at table for four as we knew that we going to share some dishes so thought we would need a bigger table. The lady put the menu down on the table without saying anything and immediately separated the tables for two. She came across very unfriendly and unwelcoming. We ordered two cocktails but we saw the lady start preparing them and then ran back on the floor cleaning tables and taking payments although there were only 3 tables taking in the restaurant.Seemed like that one person doing everything. Like 15 odd minutes later she appeared with ONE of the cocktails and then the mains and then my cocktail?? When I mentioned it to her that we wanted to have our cocktails first(cheers for the birthday and taking some pics) she didn't say anything she was just trying to squeeze all the dishes onto our small table then she realised that table is too small so we had to put some plaits on the table next to us which still hasn't been moved back to make it suitable to eat. It was very uncomfortable as we were trying to not to knock anything over. The biggest shock was that the lady and her colleague who appeared from the back set down the table behind us and started to have their lunch?? It is maybe acceptable in a small coffee shop but not in the restaurant in Hatch End! They do lunch service between 12-3pm therfore they should have their lunch before 12 or after 3pm like every other restaurant! When I was paying I mentioned my reservation to the lady and she said she thought that was another table who celebrated a birthday a son and a father before us although It says in the email MY WIFE.. I can't see why they charging so much for food and 10%service charge when the service is so poor and unprofessional?? My wife was so disappointed (almost angry at me) because I took her there instead of ANY restaurants out there could have been better. I have learnt from my mistake and definitely not going to take her...

Last Saturday evening, I had the pleasure of dining at Tonito Hatchend with my family, and I must say, the experience was quite memorable. From the moment we walked in, we were greeted by a warm atmosphere that perfectly complemented the family-oriented vibe we were hoping for. The restaurant was buzzing with activity, which added to the lively feeling of the evening. The food at Tonito Hatchend undoubtedly stood out as the highlight of our visit. Each dish was exceptional, showcasing a wonderful blend of flavors and fresh ingredients. I ordered the 12-inch mushroom pizza, and it was an absolute delight. The crust was perfectly baked, with just the right amount of crispness, while the toppings were generous and flavorful. My family members chose the spaghetti Neapolitan, which was also a hit. The pasta was cooked to perfection, accompanied by a rich, tangy sauce that was a true testament to Italian cooking. For dessert, we indulged in both fudge cake and tiramisu. The fudge cake was decadently rich and satisfying, while the tiramisu offered a lighter, creamy finish that balanced out our meal beautifully. Overall, I would rate the food a solid five stars; it was truly outstanding and exceeded our expectations. While the food was impressive, I did feel slightly rushed during the ordering process. Our waitress advised us to place our orders quickly, as the restaurant tends to get busy, which put a bit of pressure on us to decide. Though I understand the need for efficiency in a bustling environment, it would have been nice to have a more relaxed pace to enjoy the evening and make our choices. As for the atmosphere, I would rate it at 4.5 stars. The restaurant's vibrant energy is certainly a plus, but it can get quite loud, making it challenging to hold conversations at times. If you're looking for an intimate dining experience, this might be something to consider. In summary, Tonito Hatchend is a fantastic choice for a family dinner, offering delicious food and a lively atmosphere. Just be prepared for a brisk ordering process and the potential for a loud environment. We left with full bellies and happy hearts, eager to return for another...

We had booked a table for 6 of us for Mothers Day yesterday, Our starters were given to another table and after about 2 minutes it was realised by the staff that they had given our starters to the table behind us so promptly apologised and gave us our starters, some of us had smoked salmon and avocado and whilst we did not complain some of the smoked salmon was discoloured. Our main meal came and there was hair in the Sea Bass that my mum had ordered. We called the waitress over immediately who checked with the kitchen then came back and offered us the same order or to place a different order. I cannot recall if there was a 'sorry' at all so wouldn't want to lie but I don't recall. 2 of our table ordered the Sea Food Linguine which obviously included Mussels. 3 of the Mussels were closed and once we finished our meal we brought it to the attention of one of the waitresses who said she would check with the chef. She came back and said that the reason why the Mussels had not opened was because 'there was not enough heat'! My mum said that the Mussels should not have been put in the meal and the waitress replied back saying that 'it was only 3'! Can you believe it - justifying and acknowledging the closed Mussels included on the plate but said it was only 3 as if we should not complain. I asked for the bill as I just really wanted to pay and go and on top of it all they did not even offer to give my mums dish as complimentary which is what a decent restaurant would do after finding hair in the first meal. The meal was below par, tasteless and the waitresses have no clue of what customer satisfaction really is. I would definitely...