Tops Pizza — Restaurant in London

I ordered a pizza from here today. It took 2 hours to arrive. After waiting 40 minutes initially I was informed that the pizza would be here in 20 minutes. After another 40 minutes I phoned up to ask what was going on and was informed that it would be 10-15 minutes. After waiting 15 minutes more I called back and said I wanted to cancel the order. The guy on the phone was quite argumentative told m they had had issues getting it ready (which was omitted when they first told me it would take 20 minutes longer) and actually hung up on me. I waited 5 more minutes and as I called back the pizza arrived. I called back because I wanted a refund and they made promises of a free pizza the next time I ordered, despite them having made this promise before and never recieving one.

I don't usually write reviews but this isn't the first time I have had an issue in recent months. The quality has also gone downhill as my deep pan pizza actually ended up half deep pan and half thin base. I could have breathed on the pizza and I would have ended up warmer than what arrived today. The two stars is for the apologetic and polite nature of the...

We have been using tops in Wandsworth for years, recently the service has been horrendous! Almost every single time we order it takes over an hour and we have to call to check on the order, always told "it's on its way" which it never is! The last few times they have got the order completely wrong and had to call and have it totally remade, which is frustrating waiting for an extra 40 mins on top of the hour and a half you've already waited. Last week I found a grey hair in my pizza, none of us are grey so just stopped eating it and put it down to "accidents happen" but today my daughter found 4 or 5 grey hairs in hers and I found a clump in mine, which was totally disgusting! Going inside the premises, you will see that hygiene really isn't important and if you want the wrong pizza, cold and covered in hair then order here! We will not be coming...

Absolutely shocking service. I placed my order clearly—nothing complicated—and it still came out wrong. When I politely raised the issue, instead of owning the mistake, the staff member decided to argue with me like I was the problem. No apology, no attempt to fix it—just attitude.

And get this: I was told that if I wanted the correct order, I'd have to pay again. For their mistake. You can’t make this stuff up.

The entitlement and lack of professionalism were next-level. I walked out with the wrong order and a burning reminder never to return. If you enjoy being gaslit over your lunch, this is the place for you. Otherwise, spend your money somewhere they actually value customers and know what “basic customer...