Trinidad Roti Shop — Restaurant in London

Been here before pre covid/lockdown and the experience was okay - not the best roti I’ve had as it was rather dry and the curry goat had a lot of bones (other roti places tend to buy just the goat meat or at least pick out majority bones). My experience today was awful - I’m medically exempt from wearing a mask/face covering (I showed my exemption badge) to be told I can’t purchase food from here. I don’t live in North West London and on this occasion I fancied a roti. The shop had protective screens up and only contact would be the food exchange (I had the exact money to leave on the side) The man was actually rather rude - whilst I can appreciate ‘protecting the vulnerable’ he barked at me that the vulnerable was round the back of the shop... I’m all for supporting a black business but this is where a lot fail... basic customer service and manners. I was told to order online - again I’m not from the area and was passing through or I should get someone else to order on my behalf - I was by myself. I’m aware of the guidelines of wearing a mask and whilst a lot of stores say to wear a mask on entry IM EXEMPT. I couldn’t believe as a PAYING customer I was refused. I won’t be coming back here nor will I recommend. #BEKIND is definitely needed within this establishment. The man could’ve easily said: “unfortunately because you’re exempt and can’t wear a mask, I can take the order but please wait outside and when it’s ready I’ll leave it on the table. Please have the correct change and also leave on the table”. Completely shocked by the awful customer service especially from an older generation man. Judging by other reviews I’m not the only one with this opinion and their responses to the reviews strengthens my point about manners etc. As I also can’t respond directly to the pompous owners - YES my review is solely based on the refusal of being served and the extremely rude & arrogant attitude of this takeaway. As I mentioned there was other ways to be served other than me standing in the shop itself. My review is also to warn potential customers what kind of people they’re buying food from. The point of reviews is to cover your experience - which I did on both occasions I came...

I have not been here for a while and decided today Friday 04 August I would get a take away. I bought the special curry goat and plain rice for £9.00 .I waited a very long time for the food . I was happy to wait for the curry goat .When I received my order I went straight to the salon. I opened the container and removed the macaroni cheese. There was some plantain in the container . I tasted it . It was old and stale , very dry. I then tasted the goat it was like it was boiled and had some seasoning sprinkled on the top. Even the people in the salon were scrutinising the food . Awful Awful small amount of meat and all dried up.I then went back to the roti shop to tell them I was not happy with my order. The son took the container and walked to the back of the takeaway.The mother shouted " she is that one that always complains from Notting hill" excuse me I do not come here often and I am not from Notting hill or from the families name you mentioned ? I am actually a customer . I did not want a refund only to discuss my concerns about my order. The mother then shouted at me "Get out of my shop , Get out , Get out ". Is this a way to speak to your customers ? I think not .After reading the reviews on trip advisor I wish I had seen them before I visited today .Many many complaints. So please stay away! Look at the trip advisor reviews .The lady is not professional at all . Not listening to the customers and having a bad attitude.Good luck with keeping your...

Rude, rude, rude. Short fiery HEARTLESS Manager. Not inviting at all... Didn't think I needed to read the reviews first, wish I had. All because i asked his name after i placed my order over the phone. On attending an empty shop I prepaid for my order and in exchange politely challenged his rudeness face to face. I asked why he put the phone down on me when I asked his name, he said because I was coming into the shop. He said I would not have asked a white person their name, so why ask him. I was then told that i'm not from the Caribbean, i'm a racist, I'm TOO WHITE, all because I asked his name. I should have stayed in my car from when I made my order and driven off, but out of respect even though he could have been bad with my food, i still went and paid for the Rotis. I said, if I wasn't collecting for someone I would have left. This fuelled him and he refunded my note. If he refunded me in coins, i believe he would have thrown them at me. He then sped round the counter thonking he was going to escort me out. REALLY...Dont think so. :( I'm a 50+ woman. Invest first and foremost in BLACK business where possible. Its a good thing that people are investing in the business and not the Manager or only God knows. To the MANAGER... Type whatever response you like. I NEVER ADDRESSED where you originate from ONCE because I was there to buy food. Your abuse...