Winsor House Brewers Fayre — Restaurant in London

Can not believe I am having to write this about a well known “family” restaurant BREWERS FAYRE (beckton branch) . I regularly visit brewers fayre with my father and 4 children . 2 of of my children are disabled which brewers fayre are well aware of due to us being regular customers . We visited the Beckton branch of brewers fayre (Winsor House) on Saturday 30th April 2022 . It was myself , my father and my 4 children that attended . 2 of my children are disabled, one with a severe Brain condition, along with autism and the other with autism. Due to my children’s disability , they play with their food while eating and will make a lot of mess with food wherever they are, home or outdoors. Whenever we visit brewers fayre, my disabled children make mess on the floor and table however I always clean up before we leave and the place is left exactly as it was when we arrived. On 30/04/22, we visited for another meal. After a while of being in the restaurant , the manager approached me and stated the floor and surroundings was very messy, and people do not want to be having their dinner around mess, she asked me to leave the restaurant. The manager in charge was called Ivy. I was in absolute shock, I explained to Ivy (store manager) we are regulars in the restaurant. I explained 2 of my children were disabled which is why they make a lot of mess during their meals, and stated I always clean up the mess we have made before leaving the restaurant. I said to Ivy all she had to do was ask me to clean up the mess my disabled children had made as it was uncomfortable to other guests. I then said I would clean up the mess , she interrupted me speaking and said she did not want me to clean up the mess my children made, instead she wanted me to leave the restaurant. I expressed I was disgusted by her response, and explained i felt my disabled children were being discriminated because of their disability. I understand the restaurant Would like to keep the restaurant nice and tidy for all the guests, however to kick us out because my disabled children made mess is just disgusting , and pure discrimination. I explained to the manager (Ivy) I would clean up my childrens mess before I left as that is what I do at every visit. She walked away without responding and without me knowing or giving her any valid reason to, she called the police. Police attended and said after speaking to staff members it is clear I always leave the restaurant clean and tidy , however they have been called to make sure I leave the restaurant and they can not leave until me and my family leave . I then had to pack up all of my belongings , get my disabled daughter into her wheelchair, and be escorted out of brewers fayre by police officers. Not only was this such an embarrassment for myself and my children, I was made to feel like a criminal. I will never forget how brewers fayre made me feel that evening , I was being punished and kicked out of a “family” restaurant because my disabled, vulnerable children made some mess. Brewers fayre discriminated against my children because of their disability , and I will not accept this and keep quiet . I am my children’s voice as they are non verbal, how my children have been treated is appalling and unforgivable . Brewers fayre you should be disgusted with yourselves , allowing your staff to discriminate against disabled guests is appalling and totally...

Brewers Fayre in Beckton provided an exceptional dining experience for my mum and me during a difficult time. After experiencing a fire in our house, the staff went above and beyond to look after us, offering not just excellent service but genuine care and compassion. From the moment we walked in, we were welcomed warmly. The staff were attentive and understanding of our situation, ensuring we were comfortable and well taken care of. Their kindness and professionalism were truly heartwarming. The food was delightful. Everything we ordered was fresh, well-prepared, and delicious. The cleanliness of the restaurant was also impressive, adding to our overall positive experience. We are incredibly grateful for the support and hospitality we received at Brewers Fayre in Beckton. It made a challenging time much more bearable. We will definitely return and look forward to seeing the wonderful staff again. Thank you for everything! @Frances, Mandy, Charlotte, Ange, Emmanuel, James, Dejan, Na, Pranaya, Titas, Alex, Orinta, Dina, Mantas, Jolita, Puola, Shara, Popa, Ion and Dan.

Thank you so much and special thanks to Frances and Mandy.

Dear Frances, I hope this message finds you well. I wanted to extend my heartfelt thanks for the incredible support you provided to me and my mum during such a challenging time following the house fire at How Hoke. Your kindness and willingness to go the extra mile truly made a significant difference in our lives. Your moral support was a beacon of hope for us when we needed it the most. The compassion and empathy you showed are truly commendable, and we are deeply grateful for your assistance. Working at Beckton Brewers Fayre, you have demonstrated an exceptional level of care and dedication, going beyond your duties to help us. It is people like you who make the world a better place, and we feel incredibly fortunate to have had you by our side. Thank you once again for everything you have done for us. Your support will never be forgotten.

Dear Mandy, I hope this message finds you well. I wanted to take a moment to express my deepest gratitude for the extraordinary kindness and support you extended to my mum and me during such a challenging time. Your thoughtfulness at Beckton Brewers Fayre meant more to us than words can express. With warmest thanks and...

A Culinary Delight: A Memorable Dining Experience at Winsor House Brewers Fayre.

I recently had the pleasure of dining at Winsor House Brewers Fayre and it was truly an unforgettable experience. From the moment I stepped through the door, I was greeted with warmth and hospitality that set the tone for the rest of the evening.

The ambiance of the restaurant is inviting, with tasteful decor and soft lighting that create a cozy and intimate atmosphere. The attention to detail is evident in every aspect of the dining experience, from the table settings to the impeccable service.

Now, let's talk about the star of the show: the food. Each dish was a work of art, beautifully presented and bursting with flavor. From the appetizers to the desserts, every bite was a culinary delight that left me craving more.

The menu offers a diverse selection of dishes, ranging from traditional favorites to innovative creations that showcase the chef's creativity and skill. Whether you're a vegetarian, or a meat enthusiast, there's something for everyone on the menu.

But what truly set this dining experience apart was the personal touch of having Chef Ion stop by our table to check if we were enjoying everything. It was evident that he takes great pride in his craft and is genuinely passionate about creating memorable dining experiences for his guests.

Overall, dining at Winsor House Brewers Fayre was an absolute pleasure from start to finish. The combination of exceptional food, impeccable service, and warm hospitality makes it a must-visit destination for food lovers in the area. I can't wait to return and explore more of the culinary delights that this restaurant...