Wood and Stone (Pizza Delivery Service) — Restaurant in London

Hi, and thank you for reading my review of Wood and Stone in Coulsdon.

First I want to start off that there is no way to email the restaurant about problems with the order or the food, If they forget an item, you phone up a parent company which deals with it, Not Wood and Stone directly, which I find pretty poor because I want to speak to the company, not a parent company.

Secondly, When writing a message when ordering the food, they don't actually do the request. For example, I am in a sheltered household and we have had corona virus, so we are keeping our distance when ordering the food. The request was to send a message to my phone to let me know that the order has been dropped in the porch and ready to collect, no contact. What they usually do, is hand you the food face to face, making it possible to spread the virus. Even the Asda delivery man drops the food off at the step and stays far away.

My usual request is chips, mozzarella sticks, milkshake and a double cheese burger. The chips are pretty standard, can't go wrong with those. The mozzarella sticks are hit and miss, some days you'll get large mozzarella sticks, other days you'll get tiny ones, but the quantity stays the same. The cheeseburger can be juicy some days and dry the other days, which can be off putting because it feels like a gamble when ordering the burger. The milkshake is divine, the only thing you'll be safe ordering.

I've tried contacting takeaway companies before but nothing really changes, so that's why I'm writing this review, where hopefully, it'll be noticed and something will be done about it for other customers.

The delivery time is pretty fast, can't complain about that, always within the allocated time.

Overall, i'd rate wood and stone 3/5 due to the food being a gamble when ordering it, and the delivery service being on par with the rest.

Thank you, Kyle

Edit: Since the review, we have continued ordering and we haven't had any issues with the...

Had some good take away pizzas about 2 weeks ago .. However tried to order again ( impressed with the driver the last time who wanted feedback etc and seems to care about the business) and the "manager" on the phone wanted £10 more for a delivery price ... When explained this was not the case he was quite agresive and ademnet that this was a mistake the last time - Such a shame that although this is NOT the best pizza place in Coulsdon we wanted to support local business - something I did convey to the manager he continued in his non caring tone ..

Thankfully we have gone back to our favoraite pizza place which is also wood fired etc in purley ! Much nicer service and attention - will never be going back to wood and fire pizza...

Friday the 5th August I ordered on their website the bbq chicken & bacon (as stated on the website) It arrived & had spicy chicken on it. I called as soon as I opened the pizza, the manager said ‘we don’t do spicy chicken’ (which in the ‘extra toppings’ they do!) After a long conversation he said he won’t send out another pizza because they only use plain chicken. Didn’t offer a different pizza. Just said they’d refund me!! What a surprise over 2 weeks later, & I’ve called them TWICE, still no refund! They just say someone else will sort it! This was supposed to be a treat but what a waste of money! Couldn’t even pull much of the chicken off as half had sunk...