Brasserie Abode — Restaurant in Manchester

The worst experience. I live in manchester and my parents came to visit me for a nice catch up day, we don’t get to see eachother often so this was a special occasion.

Upon arrival we waited at the entrance as you would any restaurant to be seated, the host seen us and did not acknowledge us (totally understand he may have been busy so ignored it). My mum then asked if they had a table for the four of us, the host remained behind his desk and had the audacity to say ‘i can’t hear you’. Again, we ignored this as it came across as rude but maybe he didn’t mean it.

We then walked up to the desk and asked again, to which he responded yeah over there and pointed at a table then continued to go back to his phone - we were in shock. I personally would have left there and then, but my parents had been wanting to try this place and we didn’t want to ruin the day so we sat down and were served by the nicest waiter (dark skin, tall but didn’t manage to get his name - he needs to be given a pay rise and put on front desk because he knows how to greet customers and was the only good thing about this experience).

We then asked for the manager to explain the behaviour of his staff as I would hate for anyone else to experience this, he didn’t know what to say and just apologised and said he would have a word at the end of his shift. I understand there’s not much he could have done and this was in no way his fault, but he did nothing to try and improve our experience here.

After a few minutes, I decided to politely ask the host to apologise to my mum, to which he responded for what? It went back and forth a little bit (it was just us two in private as I’m not someone to ever complain or make a scene), but my mum was just clearly upset about the whole experience and it was the least he could have done. He then carried on trying to argue with me, I wasn’t responding back to this as I wasn’t going to waste my time talking to this man that had been so unnecessarily rude. He never apologised the whole time we were there.

Later on, I noticed him greeting some other customers upon entrance, all smiles hand gestures and everything, taking them to their seats etc. I don’t know whether he had a sudden mood change or what happened. We were all well dressed, makeup on etc, so this wouldn’t have been the issue (not that anyone should ever be judged by this anyway). My mum is Chinese, not sure if it was to do with her ethnicity but either way it was unacceptable the way in which he spoke to us.

People like him should not be working in customer service, never mind a nice place like this. I personally have worked in luxury customer service, both retail and hospitality so know what is required. I understand people have bad days, but this was significantly more than that, enough to put us...

I went for dinner on a weekday, with colleagues. There were 2 other tables and it was just before 8 pm. Our waitress was friendly and professional, the restaurant itself was nicely quiet (no blasting music), and the decor looked good. We ordered mains, sides, glasses of wine and dessert. Despite the restaurant being quite empty, we waited nearly an hour for the food. When it arrived, some dishes were cold, and some others were really hot. I would say that I'm not a big eater, but the portion for everyone was quite small. My colleagues ordered the beef and the chicken main dishes. I regretted not ordering sides with my pork belly. The meat was cooked well and I appreciated the taste. However, I was less enthusiastic about the potato dauphinoise that came with the pork (again, a small portion, dry and hard on the outside as if reheated/stale) and the tenderstem broccoli (small portion, completely cold and...

We came for a special family dinner and were left a little deflated. Initially our table reservation wasn’t there, to then be told we were due at 5pm instead of the 7pm (which had been confirmed via email). This got sorted and shown to our table. Starters were superb, but sadly the mains were not on par. We ordered 3 rump steaks, and 2 out of 3 were incredibly salty, to the extent that one of them was uncomfortable to eat. We notified the waiter of this and he offered us complimentary coffees which none of us wanted as we were having dessert. However Dennis (maitre d’) came up trumps by offering his apologies and securing complimentary cocktails at the bar. Dennis made the whole experience better by going the extra mile for his customers. Overall we had a great evening, but left a little disappointed with the food, especially as the name associated with the...