Gong cha Oxford Road — Restaurant in Manchester

Absolutely atrocious customer service here that is both a downright disgrace to British work culture and also daylight robbery.

I was patiently waiting for my order only to be told it was gone - so presumably they had forgotten to make it or someone else had stolen it?!?? They then expected me to just be okay with that.

I asked again for my drink that I had PAID for which I hadn't received and the workers IGNORED me and continued their work which was so disrespectful and quite frankly, rude.

After attempting multiple times to get their attention they finally said that I should pay for ANOTHER drink instead because they didn't want to make mine!! As if it was my fault someone stole my order/they didn't make it. They wouldn't give me a refund either. So essentially I had just given them my money for nothing in return.

Definitely will not be visiting this establishment again and neither will friends or family. Staff - there was an old lady and girl on a Tuesday evening- were rude, unfriendly and...

Been here 2 times. The quality of the drinks are great, and waiting time usually not that long, I would say they are pretty fast for making the drinks.

The shop itself is very spacious, bright and clean, they offer sit in if you would like to enjoy your boba in the shop. They also have "Instagram wall" which is for you to take pictures with your drinks with beautiful background.

This Gongcha has self order machine which actually help people who always struggle and confused while they are ordering their drink at cashier. Down part is when I tried to order mango green tea and wanna add boba in my drink, I couldn't see topping option.. so I assumed some drinks if you wanna add topping, you prob need to order at cashier with the staff instead of machine.

Drinks are fresh made and the quality is...

The staff is rude to Asians but friendly to English speakers. I ordered green tea, which is the simplest item, but I waited for 20 minutes while people behind me got their drinks before me. When I walked up to the counter, I didn’t even intend to hurry her or complain. I just wanted to order a cream cake that isn’t available on the machine, but she looked clearly annoyed when I asked. I used to stop by and have drinks with my friends twice a week, but I won’t be coming back to this store and definitely won’t recommend it to my...