We are newlyweds and received a Miller & Carter gift card as a wedding present. It became clear after dining that we had accidentally brought with us the mount for the gift card, instead of the gift card itself. We spoke to management in the hope that we could find a solution to allow us to redeem the wedding gift against the meal (the only reason we had attended to dine in the first place was to celebrate our wedding and spend the gift card). Management told us it is difficult to reopen a bill once it has been closed, but they would speak to head office the next morning. We called back the next morning and were told there is nothing that can be done. The mistake, although our own, was highlighted immediately at the end of the meal, and the fact that nothing can be done to reimburse us in return for the giftcard value feels absolutely despicable. We've been left feeling robbed and with a horribly sour feeling from this visit and would absolutely not recommend Miller & Carter to anyone - in fact I would advise that they avoid and spend their money elsewhere. A little bit of a personal touch, and empathy for genuine customers who have made a genuine mistake would not go a miss.

Update 1: (as I am not able to respond to Miller & carter’s response below) At the end of the meal we we’re promised a phone call the next day from the assistant manager to discuss a potential solution, when we hadn’t received the call my husband called the restaurant himself and was again advised there was nothing that could be done. When I then received an email prompt to review our experience I felt it right to share our honest experience. As it appears from the response that Miller & Carter is still exploring what can be done, we would be very grateful to hear from the restaurant or head office with a suggested resolution.

Update 2: The manager at Miller & Carter Manchester has been very helpful (although it did take him some time to make contact after promising to call us to discuss). He agreed to refund the value of the gift card given we were genuine customers and had made a very honest mistake. Whilst we’re very pleased with the resolution and would like to thank Andy for his help, we were told on several occasions that nothing could be done, and do feel that the resolution is only as a result of our perseverance. As we’ve said previously, the quality of the food was good, it was just a shame the way our issue was dealt with on this occasion.