One Plus Chinese Restaurant — Restaurant in Manchester

I came in with my partner about two weeks ago and although the food was pretty decent the service was appalling. We was seated and waiting for about 20 minutes whilst the server was busy with other customers she finally came to us and I told her about my allergy she said she’ll talk to the chef about it. She went off serving other customers again was waiting another 10 minutes or so and when she came back to try and take our order she realised she hadn’t even given us a menu so she went to go get us one and I told her about my allergy again and then she went to go ask the chef what I can and can’t have. The food came it was decent food but ridiculously overpriced me and my partner spent a grand total of £70 for two people? When the majority of the stuff is pre packaged things the restaurant buys such as the veggies which is nothing compared to the price they was selling a small tiny plate of. I found hair in the sauces tried finding a server but no one was out from wherever they was hiding. After we had finished the server was so quick to try and get us to pay at the table and was shoving the card reader in our faces we had to ask we’re just going to double check the receipt before paying and she walked off. We went to the till to pay and asked to get the service charge removed and the lady at the till had the worst attitude towards it definitely bad mouthing us in her own language on the walkie talkie she had as we could tell this by her appalling body language. She tried dismissing the fact that we asked to get that removed as we was not happy with the service at all and had to ask again to get that charge removed. we asked if it’s compulsory and she said yes it is but I’ll remove it this time. If it was compulsory it would state it somewhere on the menu or website which it does not. If it was compulsory she would show us where this is stated and not removed it “this time”. We had also explained why we wanted the service charge removed and even before we could finish our sentences she kept so rudely saying “ ok ok ok” without having to listen to what our problem was with the service. If the service was good 100% we would pay we would have no reason not to, there was not one reason we could pick at to say we do agree on the service charge. Absolutely appalling service really wanted to come back to try the Korean bbq but will definitely be taking my money elsewhere if employees aren’t able to communicate with their customers in a respectful manner how they would wish to be treated they should not be working in retail or food at all. Honestly was very upset as I did quite...

A terrible experience in a restaurant I usually love!

This restaurant is a great experience! The manager is super friendly and gave great recommendations the first few times here when we were learning the ropes. Staff are great with keeping you topped up and with special orders.

I have now been here over 15 times over the past year and until Sunday I've had a great experience every time. The older female server with glasses has completely ruined this place for myself and partner but also my sister and her partner.

We had ordered our broth which I accidentally ordered tomato instead of chicken for my partner. When I arrived I apologised and explained. The server said "Who is going to pay for your mistake?" I said this has happened a few times before including when they have brought the wrong broth and it had been swapped with no issue. She was strict in saying that it was policy not to swap. I said "Okay, when we finish that broth can we have it refilled with chicken?" Which she ignored and went to my sisters partner (the only Asian in our group) and said "you have to explain to your friend that it's not policy, he doesn't get it". He told her it was nothing to do with him and to talk to me.

After we finished her broth I asked if we can have chicken now and she refused saying I had to pay for the change and tried to talk to my sisters partner again.

We were then avoided the entire meal for refills and water and made my group uncomfortable.

I began to think that maybe I was wrong and that maybe the people who helped in the past did it when they weren't supposed to, BUT...

Toward the end of our meal the manager came out to greet people and help new customers. Right next to us he explained to them that he recommended mixing broth flavours and swap ones you don't like. This was the final straw, after a meal made uncomfortable and not enjoyed as normal we hear exactly what we asked for being offered right next to us. That table after, said to us "Isn't that what you were asking for!"

When I asked for the service charge to be taken off the bill I was given the dirtiest look I have ever received and she again tried to discuss it with the other of our group making him feel singled out.

Also the prices are not accurate in the supplied menus, so use your phone for the accurate ones on the website.

To that server, you have alienated 4 people who love this restaurant, we will not...

Food - Delicious. I’ve been wanted to try this place for ages and it didn’t disappoint. I can tell why it’s rated best Chinese in Manchester and 2nd best restaurant in town!

We went to the ground floor which was the Hot Pot floor. I love the idea of the conveyer belt and so much choice veg, seafood, meats, noodles etc. We asked for fried and boiled rice to compliment the meal. Only criticism would be for more halal meat to be on offer.

The broth is unlimited and refilled regularly and you pick from 5 choices; 3 are vegetarian/halal so that was great. Then you pick from side station from dipping section. Choice of oils, sesame sauce and decoration of coriander, onions, ginger etc. I guess you can season the food to go in before broth or after. We did a mixture of both!

I like the idea of individual seating then a big hot pot that most Chinese restaurants have and do abroad which had limited me as most are mixed with meats etc. This place is great for different taste and preferences.

Service - Incredible. We walked in at 5pm with no booking and was seated quickly. Briefed through the menu and steps as it can be slightly confusing. Ordering drinks and received quickly. Broth was poured in our station and we got started immediately. We asked what was each dish if we were confused.

The area is cleared regularly and all staff were wearing masks and sanitiser is readily available. I really respect the fact they are sticking to covid guidelines still. We were kindly asked to leave around 6:30, which I didn’t mind at all. We didn’t book, it was a busy Saturday night and I think 90 minutes is standard time for each reservation. I was really full by then too. So perhaps counter that in plans.

The place is children, group and couple friendly. The manager came in and was very hospitable and all waitresses really did go above and beyond. The atmosphere was brilliant and it is very fun way to dine out!

There is also euro car parking right next to restaurant and very easily accessible by public transport being near to Oxford Road.

Thankyou very much and good luck with...