Had to wait 30 minutes for a table once we was sat the waiter was rude when taking our orders for drinks and food. It then took 20 minutes for the popadoms to arrive. Once we finished eating the papadums it then took 45 minutes before we got out 3 starters and while we was waiting for the starter not a single waiter had the courtesy to remove the dirty plates from the table. We eventually eaten our starters and was waiting over an hour and 15 minutes for our mains. Eventually we had to leave because at this point some people on the table had to wait over 2:30 hours without eating anything. When trying to pay for the food and drinks we did have the servers were rude and was trying to up charge us for the food.
At no point no one checked on the table to see if we needed any more drinks or apologies for taking so long. We had to go up to the bar to get more drinks because of the poor service. When we asked about how long till the food was ready on multiple occasions they responded “I don’t know”.
Many other people walked out during the time we was there because of the poor service and how long it took for them to cook and bring the food as well and not cleaning the table.
Never been to a worse restaurant in my life and would highly suggest no one ever go here until they learn how to be polite and run food out in an...
Read moreWe went here last night as a party of six. Been twice before as a couple and whilst there was not much wrong with the food the wait for it was very long and very cold in there due to the air con. Last night was extremely busy. Very loud!! People waiting all round the bar for takeaways right next to tables of people eating in. They seemed to concentrate on the takeaways rather than the very busy restaurant itself. Only 4 waiting staff. We ordered drinks and one was missing. Poppadoms came with one tray of pickles which we had to pass around the table. Then we waited around an hour before someone came and took those away. Then another half an hour for our curries. Yet again a curry was missing which we had to ask for. We asked staff twice where the food was. One table behind us was waiting for two hours for their food. And I had to ask them to turn the air conditioning off too as it was freezing in there again. Don't even know what it's doing on in november! Although the food was lovely this will put us off going again. They need to get rid of some of the eat in tables and get an actual waiting area for takeaways and some more...
Read moreCame here for a birthday outing with my other half, and we were delighted by the warmth of the welcome and the quality of the dining experience. The food was wonderfully rich, with contrasting flavours and textures, delivered fairly rapidly by friendly and efficient staff. The menu is quite extensive with ‘curry classics’, alongside a plethora of exotic and original dishes – I think my hardest challenge was finding which one to select this night! I was not disappointed, but the experience left me wanting to return and explore the menu choices further! The restaurant environment itself as a whole is also a charming one, with fascinating décor and music pitched at the perfect soft background level. We arrived as the only diners, but this only gave the place a more intimate feel. As other diners arrived over the next hour or so, this only added to the pleasure of dining out. I shall certainly be returning to the Purple Garlic in the not too distant...
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