Upon arriving at Wokingham's SEDERO LOUNGE we found a table to seat our group of 7, but had to clear all the dirty plates onto another table which was piled high with even more dirty plates and glasses. It was incredibly hot, stuffy and humid, it was stifling, so we asked a staff member if the door could be opened a little to allow some fresh air in, but she insisted that opening the door would make her very ill (it was very mild outside at 17 degrees) After a very long wait, the food was finally served, but was of a very poor standard, the garlic bread was burnt black and over cooked, the jambalaya was barely warm, the fish finger sandwich was warm but exceedingly dry and tasteless. We were all disappointed with our meals, but we were on a time constraint by this point and as nobody had enquired/cared if our meals were ok, we simply left. This is the fourth time we have had an unacceptable experience after a year of regular custom and we will certainly not be returning. This was once our favourite place to eat, it is such a shame that standards have dropped so dramatically. The staff are verging on rude, atmosphere is poor and food disappointing. We will not be returning. Despite sending an email, I did not receive a reply until a review left on Trip advisor. Which in itself speaks volumes. *** Reply to manager - I contacted you as you suggested, but once again I was ignored. I did NOT receive any reply or solution. I will not be trying again, it is insulting to be ignored by you ***