Domino's Pizza - Birmingham - Solihull Central — Restaurant in Metropolitan Borough of Solihull

This is only the second time I have ordered Dominos from this specific store, and this is the worst experience I have ever had with Dominos:

The pizza arrived ice cold both the first time I ordered from here and the second time. The driver informed me that he could not come to my door (I've recently had surgery) because I live in an apartment and that it is policy that I collect the pizza from him outside of my apartment. Is this true because I have googled it as much as possible and I can't find this policy. I also asked the manager of the store and he said that it is policy but I need another opinion because I do not trust this manager for the following reason: My order today is a Veggie Supreme, I bit into and proceeded to find chunks of chicken in my pizza, I called the store and the manager said "we experience cross contamination" as though it is to be expected and not a health hazard. I have been vegetarian since 2014. I'm going to be honest I have been ordering Dominos for years and this specific order as well and I have never experienced anything like this until I moved to solihull and started ordering from this store.

Update: I did receive compensation for my next order, I now need to order all the way from Shirley if I bother to use this...

Absolutely disgusting. Made the mistake of picking this Dominos over the Hobs Moat Road one by accident and I wish I hadn't! I was stood at the front tills for about 10 minutes before even being served and I was the only one in there and then when someone finally served me they got our order wrong and left out one of our pizzas. God knows how they managed to mess up my order as I only ordered 2 pizzas. Can see straight through to the kitchen so you'd expect it to be clean and tidy but it was disgusting with food all over the floor. The manager was having a go at everyone left right and centre and seemed like a vile man with whom no one looked like they wanted to be there. Would not recommend this...

Absolutely disgusted Ordered a take away for delivery, they ‘forgot’ half the order & the rest was cold stale and inedible. Spent the next hour on the phone trying to call them, they didn’t pick up, called another store who answered straight away but couldn’t help, finally got through after 15 un-answered calls to complain asked for the problem to be rectified, was put on hold & then they put the phone down. Judging by the other reviews this is a reoccurring problem! Filed a corporate complaint to take it further as due to self isolation cannot go to out to get a replacement meal and clearly someone needs to be re...