KFC — Restaurant in Metropolitan Borough of Solihull

I ordered food around this time. The order number is 379Q3. The bottle of can was missing from my order which I only found out once the delivery guy left. Right away I have called the branch- Castle Bromwich birmingham. I asked for a refund. Spoken with Shabir Ahmed and Asad Raza. They said I needed to come to the store to sort this out. I do not drive that's the reason why I ordered ot online. I have told them they needed to sort this out because I spent £3.99 only on extra charges - delivery and service fee. They said its not their problem. Sometimes delivery guys do that. I told them that's not on me as they have charged me for the delivery and KFC has contract with iber or just eat, so whoever delivered my food, they should be held responsible. And store needs to refund my money. Shabir said that not his problem and they will jot do anything about it unless I come to the store. If we keep the customer service quality on side and only talk about logic I would like to understand the logic behind this avenue to sort out customer complaint. I paid for my food, extra charges for delivery, why would I have to chase this with uber or just eat or even file a complaint with head office. Why couldn't they not sort this out and value a customer? Arshad had very carelessly told me it's not his problem and the call is being recorded. I called about 16:05 today. The food was cold and soggy. To that too he said its delivery guys fault. They did not accept any responsibility for anything. My whole point is I ordered my food directly from the KFC app. Therefore, it should be KFC who should have dealt with my complaint right away , rather than making me filing complaint here. That attitude shows they do not value their customers. They are happy to make the customers run around for money. It's not about money. It's about principles. I paid for something, and I did not receive the service. Very very poor service by Shabir Ahmed and Asad Raza to deal with my complaint actually not deal, SHRUG THEIR...

Absolutely disgusting staff. I have been going into KFC castle brom for quite some time now as the food is always nice and usefully hot from there. However the attitude from the majority of the staff is ridiculous! Today in particular I went in and a server under the name of Maryam was the most vile and disrespectful server I have ever come across. Her attitude was an embarrassment to the company and the way she spoke to customers was pitiful. Her tone of voice was rude, her eye rolling I found to be unnecessary and her continuous huffing and puffing was a shock to both myself and everyone else in the queue behind me. I am aware that the job may not be a delight however to patronise customers over the menu I find rather embarrasing as it was quite evident that this young lady was in no position to look her nose up at anyone. I called up to complain and was met by a very dismissive manager who seemed far too familiar with complaints about this member of staff as he did not even seem surprised. I will continue to eat in castle brom as I’m aware that this member of staff was clearly the runt of the litter. However, if I am served by her again I can assure you that if her attitude is mirrored then I will take the issue much further then an...

Just a completely poor service for a near extortionate price really. 2 meals (mighty buckets for one) stuffed into one tiny little bag. Food was nearly falling out of it. Where the hell are the buckets? Every KFC is the same now. Thought I'd try a different one because my local one has been poor for a while so I never go there now. Thought this one might be different but I was wrong. £18 for 2 meals and that is the level of care the staff put in? I would get better service at a small business for more than half the price. Gotta be the flimsiest cup holders I've ever held in my life they spilled in my car, the cups fell out of the holder and I couldn't take the corners any slower. Cup holder was still standing, only the cups fell. It seems all of these big fast food restaurants have let their quality drop ever since they all started delivering. I've seen the level of care they put in to delivery as well. Sealed bags for food and drinks, so why do they not extend the same care and quality to drive-thru customers? Seriously a small business would have been better and...