Kassia Stony Stratford — Restaurant in Milton Keynes

After a previous dining experience here we thought we would come back, with a friend, due to having such a beautiful meal. To get our appetites goings we ordered 3 poppadoms, to which the manager barked at one of the members of staff, 'charge 6 poppadoms to this table!'

The lovely waitress came to explain how the menu worked and how to order using the cards on the table. Despite having this system of ordering, they still came and asked what we wanted, which seemed a bit pointless.

Having ordered starters and mains, everything came out at exactly the same time, which we didn't mind, but again we weren't listened to. Out of the 3 mains, one was stone cold when it came out, so one of the waiters was told, and he said, 'ok I'll go and tell the chef.' So I waited, and waited and waited, by which time the other 2 people had finished eating.

Another lovely waitress came over and asked if everything was ok and again I repeated that my dish was cold, someone had been informed, and yet no replacement dish had been sent. She did ask if I wanted the meal to be replaced, but because everyone else had finished I politely declined, and she said she would inform the manager.

When the bill came, we were still charged for 6 poppadoms, despite only having 4, and the cold meal had been taken off. The card machine was brought over by the manager and proceeded to overcharge me for the food we hadn't actually had. I told him that the bill was wrong, to which he said that he'd taken the cost of the cold meal off, but he was still trying to take money for food we hadn't had. In the end he reduced the bill to take account of the poppadoms we hadn't ordered and arrogantly walked away saying, 'thank you very much we'll see you again' - no apology for the bad experience or for the mistakes that had been made - he just didn't seem to care.

Would I come back after the experience? No. Will I tell friends and family about the bad experience? Yes.

The manager here only seems to be bothered about maximising the money he takes and doesn't care about the whole dining experience. The way in which he treats his staff isn't good and I feel sorry for how hard they work for very little recognition - he also treats diners in exactly the same way. Everything else about this restaurant is so unbelievably good and the choice and quality is amazing. They need to rethink the running of this place as it could be a potential downfall. Others have posted the same about the 'over-bearing' attitude of one of the staff and temperature of the food, so this is...

The restaurant looked clean, food was slightly above average for taste, Portion size was very small, by this I mean the protein, there were 6 bits of diced chicken in each dish, and after eating my chicken Rogan Josh, I was left unsatisfied, The amount of sauce that the chicken was hiding in was good and the flavour was ok.

We had to order our food via filling out a paper slip which I found very odd indeed, this really took away the interaction part of talking to the waiter face to face, I had an allergy request which I would of liked an immediate discussion with a waiter about allergen order and options not a discussion 10 minutes after submitting my request for food. I feel that this method makes ordering food very clinical and takes away the feel of eating out, Moreover, the chance for the waiter to earn a tip.

The manager or owner was succinct and to the point when he spoke, in my opinion, he had the personality of a brick, this was a shame as I felt I could not talk to about my issues and that he probably wouldn't care, furthermore, when the manager/owner approached us about our allergy request again he was very matter of fact, I would of expected a bit more of a warmer and welcoming conversation as I have had In 99% of restaurants I take my family to.

Overall the ambiance was not there, my table was wobbly ( this was fixed after using a bit of folded up paper ) music was loud, lights were very bright which gave it the feel of a waiting room, food was ok, however, slightly more protein in each dish would of made the price pretty fair. In conclusion, I won't be back in a hurry, if at all. I'm not a hard person to please, I feel that if I am paying 'top dollar' (which I have no issue with) for food and service I would expect that in return, no matter what night I choose to eat at...

The service was bizarre at best, chaotic at worst. We reserved a table online and when we arrived one of the staff went to seat us when the manager interrupted and asked if we had booked a table, he wasn’t very polite about this and it made us feel like we had done something wrong. I asked the manager if an item in the menu was vegan and he didn’t really know what I was asking and said that something was but it wasn’t. Our drinks and food were ordered and arrived pretty quickly. The food was good and the portions weren’t bad. The restaurant had gotten full at this point and there were people waiting at the bar. Within moments of finishing our meal the manager came over and asked us to have our drinks at the bar because he needed the table. There was no apology, we weren’t asked nicely we were essentially just told to leave. It was really abrupt and again made us all feel uncomfortable. We had to ask for the bill twice regardless of the fact that we had essentially been asked to leave. When it arrived it was wrong by £45 and when I pointed it out the manager just took it. He brought it back and it was wrong again and then when it had finally been fixed he miss charged us on the card machine. The whole experience was really bizarre, the manager did not seem to know what he was doing at all and there was an outrageous number of staff who...