KFC — Restaurant in Mole Valley

Shocking place to visit never mind have something to eat in Called in around 5.30ish on Thursday 21st July Not that busy when we were in the queue just a few customers in front The young lady on the Till was very polite and helpful guiding us through the menu We each decided to have a KFC gravey box Food arrived very quickly so we thought that we would eat in as there were lots of empty tables although not all were clean just a couple taken up with school kids in uniforms Can't complain about the quality of the items in the box everything was fresh and hot. That's where the good points end. During our time in the establishment it started to get busy but not really with people eating it was more with school kids and their friends The school kids in uniforms were well behaved From the other lot there was only a few of them who had food and half a dozen plus hangers on The overall general behaviour left a lot to be desired one girl thought it funny to wave a open Tampon in the face of a young boy who was trying to eat his burger, she continued with this behaviour for a few minutes while her friends found her amusing. After a while One young girl left the group walked up the street and returned with 2 large boxed pizza's She sat down with them and was promptly informed by a female member of staff (who looked like she was magement) that she could not eat them in the seated area and at that point the young girl left with a few of the other school kids During our time there School kids were rushing in and out and from what we could hear it sounded like some sort of ongoing conflict between a couple of the kids The member of staff who spoke to the young girl was standing in the staff doorway and was joined by a male member of staff and she appeared to be pointing out and discussing the state of the floor and the tables. The door closed behind them and that's how it was left. We carried on eating and chatting to a young mother who was at the table next to ours with her 2 very young well behaved children who were also having a meal. After the crowd of school children had left we thought that would be a good time for staff to get out and around the seating area to clean and tidy up No we were totally wrong there was only one clean table without scraps of food and rubbish on it and that was taken by a young man who had decided to eat in. Overall not impressed with the management of the KFC and the handling of the school children or the general condition of the tables and the amount of food debris on the floor my quickly taken photographs show part of the general condition including a mayonnaise slip hazard From the photographs it can be seen that the waste bin is full to overflowing and there was only the top of that area where trays with left overs had been placed, to place any waste boxes food etc We spent over 3/4 of an hour inside and at no point in time did any member of staff enter the seating area to either clean the floor or tables The waste bin was already full when we sat down. It just shows how quickly they have returned to not cleaning tables between customers. I will say nothing about the gents toilet the photo says it all The Pandemic appears to be a distant memory.. Until there is a dramatic change this place should...

I've got reason to believe this place has been consistently overcharging me for some time. Since April they charge £5.49 for a mega box. The menu in the shop says £4.99. All the stores I've been to London and rest of Surrey charge £4.99. But at the till they charge £5.49. When I call them out on it I get "sorry, the menu is wrong, we can't change the till price, call customer service". This meal cost £3.50 last year. Like their wrap which cost £1.99 before last Xmas and now costs £5.49 but with crisps and a bottle of water. If they had significantly upgraded the store and food in this timeframe I'd get it but there are literally rats running round the shop, google this for evidence.

The food isn't worth the price either. Always a tiny leg of chicken with dry hard skin and a weird colour. Lord knows how long they've had the chicken lying there for. If I ask for a thigh I get told they're for customers who order the bigger buckets. Does it really matter that much to you? If someone is ordering a big bucket anyway do they need the extra big pieces?

Also there was a well publicised rat infestation in 2024. The only good point about this store is there is a toilet, but more often than not there's kids...

As a loyal KFC customer for over 30 years, i was shocked at the lack lustre food and service from the Dorking restaurant. This is not my normal experiance.

I had the unfortunate experience of ordering a family bucket last week! The order was thrown into a bag as no buckets were available. This meant the chicken grease had saturated the order before i got back to my office. There were no condiments or sauses (despite asking for them) put in the bag, which made the food bland, especially the chips. The biggest issue was the chicken. The coating was either overcooked or worse reheated! It was far too many shades darker than it should have been.

I would have taken the order back but was at work at the time amd that ship sailed. It ended up in the bin literally. I did, however, go back to talk to the manager/franchisee. On my way home from work the same day. However, I am still awaiting a...