Costa Coffee — Restaurant in Newport

Terrible Experience! I visited this Costa recently and have to say it is the dirtiest coffee shop I have ever been inside. I cannot believe that the management & local council can accept this standard. Especially due to the current pandemic. The sanitary bins were overflowing, every surface inside the building was covered in food/spilt drinks etc. The children's high chairs were so badly covered in food etc that we could not use them. Incidentally if anyone from the council/Costa does read this you need to know that all of the highchairs are dangerous. We tried 4 different chairs and all of them have loose bolts and are unsuitable for use. A child will get hurt if this is not rectified immediately. The whole experience just goes to show that multi million pound companies like Costa do not care about the welfare of their customers and the councils that operate in the area are...

As I was queuing, I noticed how filthy behind the counter looked. I made my order and saw this white blob on the customer side of the counter. I poked it, and it was chewing gum. On the counter flattened. I used a paper towel and scraped it up, and gave it to the women behind the counter. Then my coffee was ready and I couldn't believe the girl skid my tray through a puddle of coffee on the counter, under my tray was soaked I asked her for paper towel to clean it up before I moved, and it went all over me. She cleaned the side and wasn't going to bother with my tray until I asked. Bad enough that she wiped the nozzle they used to heat the milk with a green cloth that looked blacked from dirt. I drank my coffee as it cost me £4 but...

Went in for breakfast roll and some toast with a little one. Have previously visited this Costa on numerous occasions when the staff were friendly, the food good and the place clean. Have now been a few times over the last couple of years and sad to say the Manager is consistently miserable, the hot breakfast roll was refrigerated in the middle. The establishment Is also being maintained in an unsafe way with cables left hanging down from the ceiling. Sad to say even though this is my nearest Costa I will be reluctant to visit it again and instead use the Costa on Usk Way where the staff are much more welcoming and the food consistently of a...